Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and the entire society. We pay out approximately 260 billion kronor each year. It is everyone’s tax money that we handle. It is a great responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

In the maintenance support unit, all specialists belong to the same team and work closely together. You have the opportunity to work in Jönköping, Gothenburg, or Lidköping.

Coaching, Development, and Collaboration

As a specialist, you provide advice and support to case officers regarding insurance interpretation and current processing procedures. By coaching the case officers, you contribute to ensuring they have the right skills to meet the needs of applicants and insured individuals. You actively contribute to creating a workplace learning climate, identifying the overall competence needs, and initiating possible development paths. As an employee at the Swedish Social Insurance Agency, you have a high level of security awareness since the agency comes into contact with confidential information. Your work includes contributing to the change and development of processes, and you play an important role in implementing regulatory and process changes. Your responsibilities also include supporting unit managers with quality follow-up in case handling and being a support to the local management team in matters concerning your area of expertise. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a high level of security awareness if you are to work with us.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or equivalent experience and qualifications
• has expertise in maintenance support
• has a coaching approach
• can understand and analyze complex issues
• acts on their own initiative and takes responsibility for achieving good results
• has good communication skills, both verbally and in writing
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals.

It is an advantage if you have

• in-depth knowledge of social insurance, administrative law, and confidentiality
• experience in mentoring new employees
• experience in quality assurance of cases within maintenance support
• good knowledge of the Swedish Social Insurance Agency's website/self-service services and organization.

We place great emphasis on your personal qualities.

Other

Two full-time temporary positions, with start date according to agreement. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work is possible if the job allows it. In this recruitment, psychological tests may be used as part of the selection process. Locations: Jönköping, Gothenburg, or Lidköping.

Do you want to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Gustav Sandgren, 010-112 32 39 (for questions about the position). HR Specialist: Denise Marica, [email protected], 010-113 45 12 (for questions about the recruitment process). ST: Fatime Elezi, 010-117 29 53, Saco-S: Henrik Schornack 010-112 48 17, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by March 26, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad for assistance with submitting your application.

In everything we do, we will act based on the principle of equal value of all people, legal certainty, and good service.