Do you want to excel in customer service and sales?

With us, you get the chance to create fantastic customer experiences, work with the latest AI technology, and develop in an environment where we encourage and uplift each other. Does that sound like something for you? Then you are welcome to Releasy!

About the role

As a customer service representative at Releasy, you will:

• Represent Releasy and our client Telia - one of Sweden's leading companies in IT and telecommunications.
• Be the customer's first contact via phone. Other communication channels such as chat and email may occur.
• Actively work with sales in every customer meeting by identifying the customer's needs and offering the right solutions.
• Deliver top-class service and always put customer satisfaction in focus.

Employment type: Permanent position with a 6-month probationary period.

Training: Basic training combined with practical work.

Salary: Fixed monthly salary combined with commission-based bonuses linked to your upselling.

Working hours: The working hours are varied. Telia's opening hours are between: Monday-Friday 08:00-19:30 and Saturday 09:00-17:30.

Start: Training begins: 2025-03-06, which is also the start date for employment.

We offer:

• Secure employment with collective agreements and pension
• Career opportunities through Releasy's career ladder and internal development programs
• Wellness benefits and other perks for your health and well-being
• A pleasant working environment with, among other things, a ping pong table and a large lovely terrace for sunny days.

We are looking for someone who:

• Has a high school diploma
• Speaks and writes fluent Swedish and has good knowledge of English
• Is computer literate and has system competence
• Is communicative and solution-oriented
• Experience in service or sales is an advantage

We are looking for someone who enjoys working towards clear goals and has a genuine interest in customer satisfaction and sales. You are communicative and helpful, with the ability to identify problems and find solutions. To succeed in the role, you need to be curious, solution-oriented, and willing to develop as a customer service representative in a dynamic environment.

Ready to take the next step?

Submit your application today – we process applications continuously and the position may be filled before the application deadline.

We use a structured recruitment process to ensure fairness and quality. The process begins with selection questions to check the basic requirements. This is followed by a background check that you will be part of before you decide whether to share it with us. Automated systems may occur, but all decisions are made by people. Background checks are conducted to create a safe working environment for both customers and employees.

If you proceed in the process, you will be invited to an interview, complemented by tests and digital reference checks to get a comprehensive picture of your competence.

If you have questions about the position, please contact the responsible recruiter at [email protected] (mailto:[email protected]).

We handle recruitment internally and kindly ask recruitment agencies not to contact us.

Releasy Customer Management AB is an outsourcing partner in customer service with several clients in industries such as telecommunications, media, e-commerce, travel, and public services. Releasy manages its clients' customer service and sales across all channels, including social media, chat, email, and phone. We have over 40 years of experience in the industry and about 1500 employees in Sweden, Norway, and Finland.