Vacant job

This position is aimed at those who currently have employment with the City of Västerås.

Do you thrive in a service-oriented role and want to make a difference for the city's residents? With us, you will have the opportunity to guide and help others in a team that focuses on quality, service, and joy, and we go home with the feeling of having made a difference every day. Are you the one we are looking for? Welcome with your application!

At the Contact Center, we are 25 employees who work to answer questions and guide towards different areas; elderly and disability services, housing and construction, as well as schools and preschools. Right now, we are looking for an administrator for housing and construction and an administrator for schools and preschools!

JOB RESPONSIBILITIES

Together with us, you will guide individuals in questions within our areas of operation. You will also receive feedback and handle applications and reports of issues that come in. A large part of the contact is via phone, email, and social media, but we also have personal meetings in the City Hall entrance. You will work daytime hours and have a fixed schedule where occasional evening meetings may occur.

QUALIFICATIONS

We are looking for someone who is passionate about providing good service and enjoys working in a role with a lot of customer contact. To be considered, you need to have a completed high school education; a post-secondary degree is a plus.

You have good knowledge of Swedish and English, the municipal structure of Västerås, and experience with systems such as Flexite, TRIO, and Extens. We use many different systems in our daily work, so it is important that you are a proficient computer user and can search for information digitally. You have broad experience in service-oriented work with a focus on customer contact and also have experience working in municipal operations with contact centers/customer centers.

To be considered for the role of administrator for housing and construction, you have experience in customer service in one or more of the areas of culture, sports and recreation, streets, parks, environment and traffic, boat places, and building permits. You should also have experience and feel comfortable handling systems such as: ByggR, AGS bygg, EasyPark, Infra Control, Hamnsystem, Selfpoint, Kartportalen, Ipax.

To be considered for the role of administrator for schools and preschools, you have experience working in schools, childcare, or recreation, as well as coordinating larger political meetings, such as regional and municipal council meetings. We also see that you have experience handling civil ceremonies.

You thrive best at work when you can meet tricky questions and use your good communication skills. You are clear in your information and have the ability to adapt your approach depending on who you are in contact with. Since our work largely involves contact over the phone, it is important that you are a good listener and have a willingness to find solutions.

Welcome with your application!

OTHER

Welcome to the City of Västerås - Västmanland's largest employer. We are 11,000 colleagues who together make a whole city function. We know that it is in our meetings that we can make a difference, whether in our operations or digitally. Therefore, our value base, Always the best possible meeting, is an important part of our mission. To create a proud and well-functioning city and achieve our vision of a city without borders, we also want our employees to reflect the diversity of society.

Read more about opportunities, career paths, and our offerings here: https://www.vasteras.se/jobbochkarriär (https://www.vasteras.se/jobbochkarri%C3%A4r)

In connection with the interview, you need to prove your citizenship. You can do this with a passport or a personal certificate along with an ID document. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must show that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only occur after verification of the work permit, which is required under the Aliens Ordinance.

All offers of recruitment and advertising assistance are declined.