Vacant job

Do you have an interest in cars? Are you also passionate about building good customer relationships, providing professional service, and working with a lot of responsibility? Then you could be our new colleague!

With us, we deliver world-class customer service in four different languages - Danish, Finnish, Norwegian, and Swedish. You will be part of our Swedish team. Here you will find an inclusive workplace with friendly colleagues and opportunities for you to grow both professionally and personally.

What do we offer you

With us, you will have the opportunity to develop and grow as an individual. Here you can build a career, including in product knowledge and leadership. Your employment starts with an introductory program where you will learn the tools you need for the role. We have been named one of Sweden's Career Companies for four years in a row, 90% of our leaders have started their journey at the front line, and each year we train an average of 30 new leaders.

We are located in a nice and pleasant office in Kista with access to a gym. In addition, we also offer:

• Collective agreement
• Occupational pension
• Wellness allowance
• National card
• Development opportunities
• Paid introductory training

Your role in customer support

In your role, you will handle incoming calls, emails, and chat inquiries from customers with a focus on financial matters. This can involve everything from bills & contracts to financing a product over a longer period. In addition, you will provide professional service at a high level for a well-known brand and handle various customer issues to meet their needs. You strive to give our customers a first-class customer experience. You will have a lot of responsibility, but you will never be left without support thanks to clear routines, a strong team spirit, and high engagement among both colleagues and leaders – at Transcom, we work together!

Position: CSR (Customer Service Representative) Transcom

Working hours: Monday-Friday 07:50-16:35 at the office in Kista

Employment rate: 100%

Fixed monthly salary

Collective agreement: Call/Contact Center and Market Research Companies

Employment form: Permanent employment with a probationary period of 6 months

Start date: February 9, 2026

About you

You are a person who loves to dive into new things and explore. We appreciate that you possess curiosity, are clear in your communication, and can easily adapt to the varying needs of customers. Furthermore, we believe you are someone who has good patience and also possesses that little extra when it comes to service.

Above all, you want to work in a company that offers personal development, further education, and the opportunity to grow for those who show initiative. All this in a company that has a lot of fun at work!

In addition, we see that you have the following competencies:

- Fluent in Swedish, both spoken and written.

- Fluent in English, both spoken and written.

- You must hold a high school diploma.

With us, you do not need any previous experience - we place greater emphasis on you as a person.

Recruitment process

Interviews are conducted on an ongoing basis, and the position may be filled before the application deadline - so submit your application today!

If you have any questions about the position, feel free to email us at [email protected]

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90+ contact centers in 28 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems. Additionally, we are one of Sweden's largest employers for young people. At Transcom, we are engaged. To our customers and to each other. Every day, someone begins their journey with Transcom. Taking the potential that exists today and transforming it into competence for the future. Being recognized for working hard, being a team player, and supporting others. Contributing to positive and lasting changes in their team and to society. That’s exactly how we are at Transcom. Here we care about each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.