Vacant job

We are now looking for someone to help us during the summer holiday period in the role of service officer at the service office in Strömstad and Uddevalla. The office in Strömstad is staffed three days a week and the office in Uddevalla two days a week.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the e-services of collaborating authorities and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, which can sometimes happen at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct contact with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• At least two years of experience within the last five years in a service profession where you have informed and guided customers in personal meetings
• Knowledge of information retrieval and experience using e-services
• A valid driver's license (B)

Furthermore, you should possess the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is temporary during the period of June to August. The position is 100%. Start date is negotiable. The position is based at the service office in Strömstad. We do not have the possibility for remote work. Travel may occur.

Welcome with your application including CV and cover letter by February 10, 2026. To ensure a fair and accurate assessment, it is important that you provide the year and month for each employment as well as a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 8-9.