Service Officer Wanted for the Service Office in Trollhättan

We are now looking for someone who wants to help us during the summer vacation period in the role of service officer at the service office in Trollhättan.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have the support of the various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, which can sometimes happen at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and the ability to quickly absorb new knowledge.

We are looking for someone who has:

• A university degree of 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• At least two years of experience in the last five years in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the results and collaboration of the work group

Other Information

The employment is temporary during the period of June-August. The position is full-time. Start date by agreement. The position is located at the service office in Trollhättan. We do not have the possibility for remote work. Travel may occur. A satisfactory result in a security clearance is required for employment, and the position may be classified in a security class, which also involves a background check.

Welcome with your application including CV and cover letter by February 10, 2026. To ensure a fair and accurate assessment, it is essential that you provide the year and month for each employment and a brief description of the tasks performed. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 8-9.