Vacant job

About the workplace At Ersta (https://www.erstadiakoni.se/att-jobba-pa-ersta/Om-att-jobba-pa-Ersta/jobba-pa-ersta-sjukhus/) hospital (https://www.erstadiakoni.se/att-jobba-pa-ersta/Om-att-jobba-pa-Ersta/jobba-pa-ersta-sjukhus/), employees thrive and we unite in a strong commitment to the patient. Here, decision-making paths are short and effective, and we have good collaboration and community across clinic boundaries. We are now in an intense and exciting phase where the hospital has grown and started several new operations in 2024.

One of the operations we have started is a trauma clinic. Here, interdisciplinary teams consisting of psychologists, doctors, and physiotherapists collaborate around the patient. Central to our work is our core values; See the whole person, with professionalism, trust, and hope. Ersta trauma treatment's mission is care, treatment, and psychosocial interventions for patients over 18 years old with post-traumatic stress disorder (PTSD) as a consequence of torture, war, sexual violence, and other migration-related traumatic events. There is a strong focus on psychotherapeutic treatment, and the operation is conducted in newly renovated premises at Erstaklippan.

As an employee with us, we offer a range of benefits (https://www.erstadiakoni.se/att-jobba-pa-ersta/Om-att-jobba-pa-Ersta/dina-formaner/) that we hope will provide you with the conditions to thrive at work and have a rewarding leisure time.

About the role

As a coordinator, you are the first contact for the patient. You are responsible for bookings and other patient-related administration and are a key person in the internal coordination at the clinic. You provide important administrative support that facilitates, supports, and contributes to driving the rest of the team's work forward. Your tasks include:

• registering and collecting payments for patient visits
• billing for missed appointments and late cancellations
• ordering medical transport, ambulance transport in emergencies, as well as transport services/taxis and interpreters
• ensuring correct registrations and registering remote contacts
• booking and rescheduling patients at the request of the operation or the patient
• sending e-invitations in Alltid Öppet based on any waiting lists.

The role also includes providing support to the unit manager as needed by:

• ensuring that care is provided in accordance with applicable laws, regulations, governing documents, care programs, national and local guidelines, and established routines • supporting the unit's improvement work focusing on work environment, care quality, patient safety, and education • participating in current improvement work within and between clinics at Ersta hospital and collaboration outside the hospital • participating in establishing and revising routine documents, guidelines, and patient information and ensuring compliance • handling invoices and orders.

You will support the unit and operations manager in matters concerning the development and improvement of patient-related administration and current registrations. Together with the responsible unit manager, you will develop the operation in accordance with the operational plan, set goals, medical safety, and quality. The assignment is not a management position, but together with the unit manager, you will function as the hub of the operation.

Who are you?

We are looking for someone who is calm, attentive, and accommodating in your approach. You have the interest, willingness, and ability to help others and strive to deliver solutions. You plan, organize, and prioritize work effectively, setting and adhering to deadlines. You have good collaboration skills and the ability to see the big picture and consider the broader perspective. You share Ersta's core values of seeing the whole person and our value words; professionalism, trust, and hope.

Your experience

You have:

• previous experience in a coordinating role within healthcare, preferably in psychiatry
• experience working with patient-related systems, including TakeCare
• relevant competence for working with patient-related administration and likely a background as a nursing assistant or medical secretary.

Experience with digital healthcare platforms such as Alltid Öppet and TeleQ is an advantage. We also view positively if you speak more languages than Swedish.

Other recruitment information

We apply a probationary employment as standard.

Warm welcome with your application!

Contact person: Katja Sohl, Section Manager, [email protected]

Union contact person: Maria Åström Burger, Vision,[email protected] (mailto:[email protected])

Application deadline: 2025-02-04

Please note that we do not accept applications via email.