Vacant job

Come closer - come to Nykvarn Municipality! With nature as your neighbor and the pulse of the city around the corner, approximately 12,000 residents are waiting for you and your efforts to make a difference in their daily lives. We are a relatively young municipality - drive, responsibility, and a desire for development characterize us. Today, we are about 800 dedicated employees, and we need to grow. Are you one of them?

Do we fit together?

We are looking for someone who loves to provide service and enjoys being the face of the municipality. You have a high social competence and enjoy collaborating with your colleagues. You are structured and good at prioritizing. You will face many different types of questions daily, which requires you to be resourceful, curious, and motivated by finding solutions. Sometimes it may feel like everything is happening at once, so it's important that you thrive in a role where the days can look a bit different.

Hello Community Guide!

Job Responsibilities

Here you can truly make a difference in daily life. Together, we handle over 1,000 cases per month at the service center through visits, phone calls, and emails. We grow and learn together; no question is too small or too big!

Joan, Teamleader Service Center

Do you want to join us on a journey of development towards becoming a modern service organization? We are now looking for an engaged community guide for our service center in Nykvarn Municipality. If the municipality's operations are the arms and legs, then the service center is the heart. At the service center, a small and dedicated team works every day to receive inquiries from our residents, which we mostly answer ourselves or forward to the municipality's various operations.

As a community guide, your mission is to provide our customers with information and guidance via phone and email, which we manage in our case management system Artvise. You, along with your colleagues, are responsible for incoming mail handling, responding to the municipality's Facebook, and receiving personal visits at the municipal office's reception. The service center supports the municipality's internal customers with, among other things, telephony, orders, and internal task-specific assignments.

Development and Future

The service center has undergone a transformation in the past year to become a modern service organization. This means that we take on more assignments from our offices to relieve the core operations. There are great opportunities for you to grow and learn more about the municipality's various parts. By 2025, the service center aims to become a gateway to the municipality for our residents, businesses, associations, and visitors, a journey we hope you want to join us on.

Additional Information

Nykvarn Municipality is a Finnish administrative area, and we consider it an advantage if you speak Finnish.

For this position, you must have a B driver's license. 

Qualifications

We want you to have:

• High school diploma with basic eligibility for higher education
• Previous experience in service/customer service
• Very good ability to handle several different IT-based systems
• Excellent knowledge of Swedish, both spoken and written, as well as good knowledge of English.
• Positive attitude
• Previous experience using the phone as a work tool (We have Artvise contact center) 

Meritorious:

• Post-secondary education in service, administration, or similar
• Previous experience in case management
• Previous experience working in the public sector within the municipality
• Finnish is an advantage as Nykvarn Municipality is a Finnish administrative area

Application

We kindly decline offers of advertising and recruitment assistance.

We place great importance on your personal qualities and that you fit well into our current team.

We work with ongoing selection and may call for interviews before the application deadline has expired.

Read more here

Nykvarn as an employer

https://nykvarn.se/naringsliv-och-arbete/jobba-hos-oss/kommunen-som-arbetsgivare