Customer Support at Retriever

Are you passionate about providing first-class service – both internally and externally? Do you also have an interest in media, communication, and/or business economics? Then you might be the one we are looking for. Retriever is now looking for a solution-oriented and service-minded person to join its Customer Support team in central Stockholm.

About Retriever

Retriever is the leading player in the Nordic region within data analysis and communication insights. The company has been driving the digitalization of the media monitoring industry for over a decade by launching the latest technology and adapting its operations to a constantly changing data landscape. The driving force is to understand customers' realities and deliver insights that lead to better decisions. The goal is to be the customers' most valuable partner in business intelligence.

About the Role

As a Customer Support representative, you will have a varied role with significant responsibility. You will be part of a team of five people who work closely together to deliver world-class service.

Examples of Responsibilities

• Handle support cases through various channels.
• Be responsible for customer communication and dialogue in Retriever's platform.
• Identify and drive improvements in support functions and processes.
• Plan and conduct training to onboard and support customers.

Who Are You?

To thrive at Retriever, we see that you are:

• Structured and process-driven with a methodical approach.
• Communicative and pedagogical, fearless and curious in interactions with people.
• Self-motivated and proactive, with the ability to prioritize in a fast-paced environment.
• Technically curious and digitally savvy, quick to learn new tools and platforms.

Experience and Skills

• Experience in support, customer success, or customer service, preferably in a digital or technical environment.
• Excellent proficiency in Swedish and English, both spoken and written.

Why Retriever?

Retriever is a growing SaaS company located in modern premises at the best address in the city. Here, you will meet colleagues with their hearts in the right place and a culture that encourages development. You will be offered:

• Flexible workplace with hybrid work options.
• Competitive terms and a healthy work-life balance.
• Good career and development opportunities internally.

Do you recognize yourself? Apply for the position today! Selection is ongoing.

In this recruitment, Retriever is collaborating with Recruitive.

Questions? Contact the responsible recruiter Christian Gerdén at [email protected] (mailto:[email protected])