Vacant job

Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 24 million decisions that affect people's lives and society as a whole. We pay out approximately 250 billion kronor each year. These are everyone's tax funds that we manage. It is a significant responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to Försäkringskassan.

The atmosphere at the office in Åmål is that we all work together, help each other, care for one another, and enjoy being in the office. You will be part of one of our three local teams.

Case Management, Customer Contact, and Teamwork

As a case officer at Försäkringskassan's customer meeting for partners, you have an important mission, as you are our partners' first contact with us. You thus contribute to strengthening trust in both Försäkringskassan and the Swedish social insurance system. By partners, we mean, for example, employers, self-employed individuals, and other authorities.

Primarily, you will meet our partners over the phone, but also via email, where you help them identify their needs and get answers to their questions. Since each customer meeting is unique, our partners need to be met based on their specific needs.

An important part of your mission is to inform and provide support in our self-service solutions, to create conditions for our partners to independently manage their cases.

The majority of communication takes place in Swedish, but English is also used.

This is a job for you who want to take responsibility and communicate with people.

The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a high level of security awareness if you are to work with us.

We are looking for someone who

• has at least 2 years of experience in customer meetings and is very service-oriented with excellent interpersonal skills and a good sense of customer service
• is accustomed to and enjoys customer meetings over the phone
• is experienced in information retrieval and can easily navigate between multiple systems simultaneously and has very good system skills
• has a high school diploma or equivalent experience/qualifications
• is quality-conscious and goal- and result-oriented
• has excellent communication skills in both spoken and written Swedish and English
• has good pedagogical skills
• understands and values people's differences.

It is an advantage if you

• have experience in service-related professions
• have experience working with decisions that affect individuals
• are accustomed to teamwork and working together to achieve set goals.

We place great emphasis on your personal qualities.

Other

A number of positions, permanent, full-time with start date according to agreement. A probationary period may be applicable. Försäkringskassan conducts a financial background check before a hiring decision is made. Psychological tests and language tests will be used in this recruitment. For those who proceed after testing, a recruitment seminar with mandatory attendance will be held on February 17 at our premises on Läroverksgatan 19. If you are called, it is important that you notify if you cannot attend. You can do this by contacting HR specialist Peter Olgeson at 010-112 68 75, email: [email protected]

Working hours are weekdays between 08:00-16:27.

Would you like to know more about Försäkringskassan as an employer? Visit fk.se/jobbahososs

Contact Persons

Recruiting managers: Louise Gull, 010-112 47 26, and Jeanette Flink Johansson, 010-112 47 37, (for questions about the position). HR specialist: Peter Olgeson, 010-112 68 75 (for questions about the recruitment process). Union ST: Helena Andersson, 010-112 47 54. Saco: Emma Rangdal, 010-113 46 00. Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by February 2, 2025, at the latest. Upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please contact the HR specialist named in the ad by phone for assistance in submitting your application.