Vacant job

Swedish-speaking Customer Service with a Passion for Customer Satisfaction at one.com in Malmö!

Do you enjoy talking to people on the phone? Are you quick on the keys and able to chat and write emails with customers? Are you solution-oriented, empathetic, and driven to make customers happy, motivated by helping people, providing excellent service, and solving problems? Then we have the right position for you at our support center in Malmö! There, we assist customers via phone, chat, and email with their hosting solutions, technical issues, and anything that may arise for a user trying to establish a presence on the Internet with a website, email, and domain.

At one.com, our customer contact is our top priority, and we work hard to always provide world-class support and customer service, ensuring that even in a highly competitive market, our customers feel they have everything they need and more. And now we need to expand our team with a new support agent for the Swedish side of the market at our office in Glasvasen; right next to Malmö Central.

This is a unique opportunity to be part of a team of both Danish and Swedish colleagues who work together towards the same goal; to provide the absolute best support and customer service in the Nordics. We do nothing halfway but continuously strive to exceed ourselves while having fun at work and developing both individually and as a team.

Responsibilities and Who We Are Looking For

As mentioned, we want to provide our customers with a world-class experience when they contact us for support. It’s not just about solving the problem; it’s about exceeding the customer’s expectations and understanding the value of empathy, understanding, and personality. We believe in “hire for attitude, train for skill,” so what you have done previously is less important; what matters most to us is that you have a willingness to learn, a strong desire to provide exceptional service, and that you are positive, open, and outgoing.

Your most important task will be to receive customers via phone, chat, and email to assist them with various technical (and sometimes less technical) issues, as well as ensuring that the customer you are speaking with has the right package, the right products, and is not missing anything from us.

So send in your application as soon as possible if you think this is you:

• Customer-focused with a strong desire to help - Basic IT skills
• Excellent communication skills both written and verbal
• You can speak and write in English (as we are a company with many nationalities and offices in different parts of the world, most internal communication is in English)
• Positive and forward-thinking, “the glass is half full” attitude
• Great willingness to learn
• Patient, stress-resistant, and adaptable to changes
• Goal-oriented, “winner's mentality,” and driven to exceed set expectations
• Strong ability to take feedback and coaching for development
• Humble
• Flexible and able to think outside the box
• Experience in customer service, support, or sales is a plus but not a requirement
• Able to multitask

We Offer

A full-time position in a large, fast-moving company within the hosting and domain industry, where you will be part of a warm team that works together to exceed expectations. You will work in Glasvasen right by Malmö Central. The work hours are between 08:00 and 18:00 (7.5 hours per day) on weekdays. Weekend and holiday work may occur.

We offer a hybrid work model, but during the first few months of your employment, you will work 100% in the office to ensure thorough training and introduction.

Fixed salary, health insurance, lunch deals, comprehensive training, and more.

Start Date

We need you as soon as possible, so please send in your application as soon as possible as interviews are ongoing. If you have questions about the position, you can contact Christoffer Polizonis, Team Lead, at [email protected]Salary:

The gross salary for this position is 26,000 SEK for 37.5 hours/week.

We don't care whether you are female, male, or diverse, where you come from, how old you are, what color your skin is, or what you believe in. For us, the focus is on mutual respect, personal appreciation, as well as fun and motivation at work. Develop yourself - your personality - because we focus on you as a person and team member.

We want to continue to grow with you. That's why we look forward to getting to know you.