Vacant job

Are you a student fluent in Finnish looking for a rewarding part-time job alongside your studies? We are now seeking Finnish-speaking customer service representatives for the well-established financial company Avida Finans, where you will gain valuable experience in financial services, customer contact, and administrative processes. Does this sound like a position for you? We welcome your application!

About the position

This position is a direct recruitment, meaning that the recruitment process is handled by Bravura while the employment is directly with Avida Finans. Work shifts are scheduled between 09:00 and 21:00, Monday to Sunday, with flexibility to adjust the schedule according to your studies. On average, you will work about two shifts per week and one weekend a month. For those who wish to work more, there are also excellent opportunities to increase your hours.

About the company

Avida Finans is an established and rapidly growing credit market company operating in Sweden, Norway, and Finland. The company offers financial solutions for both individuals and small to medium-sized enterprises, focusing on credit cards, consumer loans, and business financing. What sets Avida apart is their combination of digital services and personal service, creating a smooth and secure customer experience.

As a student employee at Avida Finans, you will be part of a modern and forward-thinking organization with a strong team spirit and high engagement. Here, you will have the opportunity to develop valuable skills in economics and finance while building experience that creates great opportunities for your future career.

Job responsibilities

In the role of Finnish-speaking customer service representative at the company, you will be responsible for handling and managing incoming inquiries via phone and email. Typical inquiries you will handle involve questions about billing, loans, fraud, and challenges for customers in paying their debts. The questions vary in scope and difficulty, and you are responsible for ensuring that your cases are resolved and that the customer is informed throughout the process. In addition to customer contact, you will work administratively in various systems where you will register each case in a careful and structured manner. You will work with both the Swedish and Finnish markets, where you are required to be comfortable communicating via phone and email with Finnish and Swedish customers.

You will initially receive a thorough introduction to create an understanding of the company's working methods and systems. You will be part of a Nordic team, and together you will work to create satisfied customers and an efficient working method.

Education, experience, and personal qualities

• Ongoing post-secondary studies, preferably in economics/finance

• Work experience in service, preferably in customer service or work using the phone as a tool

• Very good knowledge of Finnish and good knowledge of Swedish and English

• Good data and system skills

To fit the role of customer service representative, we see that you are a service-oriented person who enjoys supporting and helping others in your work. You are curious, self-driven, and have an easy time pushing your work forward with high quality. You take great ownership of your tasks, are meticulous, and have the ability to create and maintain structure in your work. Furthermore, we are looking for someone with a positive attitude towards coming to work and who enjoys working both independently and in a team.

Other information

Start: Immediately 

Location: Stockholm

Salary: Hourly wage according to agreement

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