Vacant job

It is only when we have close, transparent, and trust-based relationships with our customers that we and our technology can truly make a difference. When we know each other, we can use wise insights, advice, and sustainable planning to help our customers achieve more than they thought possible. This part of the journey is central to a Strategic Advisor – deepening relationships, building trust, listening, guiding, and offering new perspectives that broaden the horizon to set goals that create value – this is the essence of the role. You are part of a team that supports each other in daily operations and strives for the best for both colleagues and customers. We are a company working with both the public and private sectors, creating value for customers, contributing to social benefit, and simplifying people's daily lives.

We are looking for a new member to join our Strategic Customer Development team, as one of our employees is moving on within the organization. Does this sound like a perfect fit for you? We warmly welcome your application to Esri Sweden and our Strategic Customer Development team!

About the Role

Our strategic customers are those with whom we have developed a deep partnership, where the relationship is equally important from both sides. As a Strategic Advisor, you are a key sounding board for GIS-related questions, but you also work to find a structure that drives the customer's GIS usage forward through activities and follow-ups. By building good relationships with your customers, you can systematically help them use our products in the best possible way, enabling them to get even more value from their work with geographic data and GIS. You will be part of an engaged team of colleagues who work closely together, focusing on customer benefit, customer development, and mutual growth. When we do a good job, we support customers in using the ArcGIS platform in the best possible way while simultaneously contributing to a better daily life for people.

Your Responsibilities

• Contribute to translating customer needs into the technical capabilities of our products, with a focus on creating concrete value.
• Work with customers to develop guiding plans and directions that facilitate work with geographic information and strengthen organizational goals.
• Identify customer needs and support the development of operations and daily life based on the use of our geographic services and products.
• Plan and facilitate dialogue-based workshops where you explore solutions with the customer and compile insights presented in a clear and engaging manner.
• Explore and map needs, processes, and competencies together with the customer to understand the current state and the path forward.
• In collaboration with your colleagues, contribute to a shared overview of customer work to highlight progress and continue developing our partnerships.

Qualifications and Personal Attributes

• We prefer that you have at least 5 years of professional experience, having seen the strengths and faced sufficiently many challenges within geographic information and GIS.
• Ability to express yourself clearly and comfortably in Swedish and English, both verbally and in writing.

Meritorious

• Experience working with the ArcGIS platform.
• Experience leading engaging and structured digital meetings, for example in Microsoft Teams, with a focus on collaboration, workshops, and the use of features like breakout rooms.
• Experience working in customer-facing roles and a habit of building secure customer relationships.

We are looking for someone who thrives on building trust-based relationships and listening to customer needs. You are a person driven by finding solutions that make a real difference for people, businesses, and society. In this role, you are a confident conversation partner who carefully guides customers on how to work smarter with technology, methods, and learning. You are a good communicator, understand both business and people, and enjoy working where technology meets business development. We believe you thrive in collaboration, enjoy listening and asking questions, and feel a commitment to how technology can simplify and improve people's daily lives.

Other

Travel occurs nationally and occasionally internationally.

You will be located at one of our offices in Falun, Gävle, Gothenburg, Karlstad, Malmö, or Stockholm.

Application

The position is full-time and permanent, with a start date by agreement. We apply a probationary period. The application deadline is 2026-08-31. Since the advertisement runs over the summer holiday periods, we will begin the selection process from mid-August. We will review applications on an ongoing basis, so do not wait until the last minute to submit your application.

Want to know more?

Do you have questions or thoughts about the position? Do not hesitate to contact Annika Hermodsson, Team Lead for Strategic Customer Development, at 076-760 98 36. Annika is available from August 17th.

We look forward to receiving your application!

Want to get to know us a bit better right now?

Read more about us at www.esri.se (http://www.esri.se), read our customer cases, and follow us on LinkedIn.

At Esri Sweden, we like people, GIS, and technology. We are passionate about developing and spreading the benefits of geographic information in both the private and public sectors. Our world-leading GIS technology contributes to smoother processes, clearer decision-making paths, more efficient routines, and provides a true picture of the current situation for our customers.

Regarding the recruitment process, we have made decisions regarding recruitment channels and marketing. We kindly but firmly decline contact from media sellers, recruitment sites, and similar.