Vacant job

At Lyko, we want to take over the world. Or at least the part of the world that loves beauty. With over 87,000 products from more than 1,000 brands online, we currently offer the widest assortment on the market. Our most important mission within Customer Relations is to be there for our customers. Through FABULOUS service, we guide them through the Lyko jungle, solve problems, and ensure that every interaction with us feels simple, fast, and personal. Those of us who work here are sharp communicators and thrive in human interaction.

We currently have a long-term temporary position available in Customer Relations for the Nordic market! Do you also have a SUPER SKILL in communication and problem-solving? Read on and apply!

Your daily routine Together with your colleagues, you will be the customer's personal advisor and support. Within the team, we provide service through various communication channels; phone, chat, and email 📞✉️ The cases range from delivery and product questions to returns and complaints. Often, you are the only contact the customer has with Lyko, making your service attitude extra important. Here you truly have the chance to make a difference: solving problems, guiding correctly, and sometimes saving someone's day from %¤#?! to WOW! 💖 To create the best conditions for you to do a really good job, the employment begins with an introduction week.

Your team You will join our wonderful Customer Support team in Vansbro, supporting customers in Sweden, Norway, Finland, and Denmark.

For customers outside the Nordics, we work closely with our colleagues in our Growth Hub in Warsaw, Poland. There is a Customer Relations team responsible for supporting our other European markets. Together, we share knowledge and experiences to create the best possible customer experience. Of course, we also cover for each other when needed!

What it's like to work with us Within Customer Relations, we collaborate closely and value having fun at work. There is energy, pace, and flair here – while we also have clear rules for how we treat both our customers and each other.

At Lyko, you should be able to be yourself. This is incredibly important to us! That is when you dare to express yourself, come up with new ideas, and contribute to development. We have a great atmosphere and enjoy doing things together, such as fun themed days and other activities. This is exactly how we want it to feel to work at Lyko.

Therefore, we work based on our common way of working – The Lyko Way – where our values Fun, Friendly, Focused, Fabulous and F*cking Lucky permeate everything we do.

Want to read more about what it's like to work at Lyko? Visit our career pages!

Who you are For this role, we believe that you:

• Are passionate about delivering world-class customer service and naturally want to "wow" our customers!
• Are good at building relationships and see communication as one of your strengths
• Have previous experience in customer-facing roles in a service-oriented position
• Are curious about beauty products and perhaps even up to date with the latest trends
• Are fluent in Swedish in both speech and writing, and have good knowledge and confidence in English
• Learn new tools and systems quickly
• We place great emphasis on personal qualities and also see internal experience from Lyko as very valuable.

Details about the employment The position is located at our office in Vansbro. Although the position starts as a temporary assignment until June 30, 2028, there are good prospects for obtaining a permanent position.

Working hours are Monday–Friday, with varying shifts at 07–16, 08–17, or 11–20. The work is performed on-site at the office – which provides the best conditions for exchange, quick feedback, and collaboration. Start date is as soon as possible or by agreement.

Apply quickly and easily without a CV or cover letter! At Lyko, we believe that who you are and what skills you have are more important than your previous experience, so don't be afraid to apply even if you don't check all the boxes on our wish list! In line with this, we have scrapped the requirement for a CV and cover letter and instead use selection questions and personality tests when recruiting. We hope this gives you a better opportunity to show what you are capable of in areas important to us, and know that it also leads to more objective, fair, and just recruitment! ⭐

Does this sound like the right challenge for you? Apply today or by August 5, 2026. Feedback will take some time as we will be taking well-deserved summer holidays. We understand that waiting can be tough, but hang in there, and take the opportunity to enjoy a hopefully sunny and beautiful summer, and we'll talk on the other side! If you have questions about the position, email Tony Andersson, Operations Manager Customer Relations, at [email protected]

Psst! Since we don't want any personal data to risk falling into the wrong hands, we do not accept applications via email. Instead, apply easily by clicking "Apply now". Good luck!

Lyko is a hair care and beauty specialist with the ambition to change the industry.