Vacant job

• Offer the best possible treatment and business-like service to Swedbank customers who visit the local bank branch and call into the bank from all parts of Sweden

• Create accessibility to the bank's services and products where guidance in digital tools and personal service work together for good customer satisfaction

• Answer questions regarding the bank's product and service offerings and refer customers where licenses are required for deeper advisory

• Collaborate and contribute to cross-selling by identifying customer needs and presenting relevant solutions to exceed customer expectations

• Develop your competence within the banking and finance sector where you daily encounter new situations and challenges

• Have a service- and business-driven focus and enjoy meeting people

• Have previous work experience from service and/or finance-related work

• Speak and write fluent Swedish and have good knowledge of English

• Be confident in customer interactions via phone as well as in-person at the office

• Work with a clear focus on creating value for the customer

• Adopt a pedagogical approach and communicate clearly to guide the customer in the bank's digital tools and find customer-adapted solutions

• Deepen your knowledge of how the bank combats money laundering and financing of terrorism and apply this knowledge in every customer meeting

• Enjoy problem-solving and sales, with the ability to identify the customer's needs and present solutions that fit the customer's situation

• Personal and professional development through self-leadership and continuous development.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaboration-oriented culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when it suits the role.

• Benefits such as our offer for bank products for employees, occupational pension plan, equity-based reward program Eken, and the fitness allowance.

Start your development journey within our customer-facing services. You will work in direct customer contact and help people find solutions to their matters. You are Swedbank's face outwards and an extremely important part of our operations. We believe that you can be yourself and at the same time develop into a successful customer advisor. If you recognize yourself in this description, we are very interested in you. We care about your well-being and offer a sustainable work environment. At Swedbank, employees are our greatest asset. We have a culture built on respect, inclusion, and openness, where every employee's voice is important. We live the bank's values; Open, Simple, and Caring". Eva Blom, your future manager

Location: Falun

Hiring Manager: Eva Blom

Please note that the recruitment process may take slightly longer than usual due to the summer holiday season.

We would like to inform you that background checks and drug tests may be conducted for this role if you proceed in the process.

We have made our media choice for recruitment and therefore decline contact with advertising salespeople or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate on the basis of gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability - everyone is welcome.

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