Complaints manager salary

Complaints Handler: Salary and Work Life

As a complaints handler, your main task is to deal with customer complaints and ensure that customers receive the help and information they need. This profession, falling under the category of customer service personnel, requires good communication skills and the ability to handle stressful situations. I have reviewed the latest data on salaries and working conditions for complaints handlers to provide a clear picture of what you can expect in this profession.

Salary Statistics for Complaints Handlers

Complaints handlers have an average monthly salary of 30 500 kronor. However, there is a slight difference between genders; men earn an average of 31 200 kronor while women earn 30 000 kronor. This means that women in the profession earn approximately 96% of what their male counterparts do. For those working on an hourly basis, the average wage is 183 kronor per hour, based on 166 working hours per month.

• Highest salary for a man: 34300 kr
• Highest salary for a woman: 32200 kr
• Lowest salary for a man: 30100 kr
• Lowest salary for a woman: 29000 kr

Changes in Salary

There is a positive trend in salary development for complaints handlers. Over the past year, the average salary has increased from 29 300 kronor to 30 500 kronor. This is an indication of an increased demand for the profession, or perhaps an improved recognition of the important role complaints handlers play in customer satisfaction.

Working Conditions and Challenges

Working as a complaints handler can be both challenging and rewarding. You need to be good at problem-solving and making quick decisions under pressure. Many companies offer the opportunity to work from home, which can be a great advantage in balancing work and personal life. However, it is important to maintain a professional and empathetic tone in all communication, regardless of the work environment.

Benefits

Benefits vary depending on the employer, but it is not uncommon for companies to offer paid training to enhance the skills of their complaints handlers. Other common benefits may include subsidized mobile phones and the opportunity for flexible working hours.

Educational Requirements and Career Opportunities

A high school education is usually sufficient to enter the profession as a complaints handler. However, having experience in customer service or a post-secondary education in economics or administration is an advantage. With experience and further training, there are opportunities to advance to more senior roles in customer service or administration.

Future Outlook

According to statistics from the Employment Service, the opportunities for work as a complaints handler are considered moderate, and demand is expected to remain unchanged over the next five years. The recruitment situation is assessed to be balanced, which means that supply and demand in the job market are evenly distributed.

Recommendations for Future Complaints Handlers

If you are considering a career as a complaints handler, remember to develop your communication and problem-solving skills. It is important to be able to work effectively in an often stressful environment and handle various types of customer issues. A career in this field can be both challenging and rewarding, especially for those interested in improving the customer experience and building strong relationships.