Complaints manager salary

Salary and Work for Complaints Handler

Working as a Complaints Handler means that you are an important part of the customer service team that handles customer complaints and claims. It is a profession that requires good communication skills, patience, and the ability to solve problems. But what does the salary and job market look like for this profession?

Salary for Complaints Handler

The average salary for a Complaints Handler is 30 500 SEK per month. There is a certain difference between genders, where men earn an average of 31 200 SEK while women earn 30 000 SEK. This means that women earn approximately 96% of what men do in this profession. It is also worth noting that the average salary has increased from 29 300 SEK to 30 500 SEK since the last measurement, indicating a positive salary development.

Requirements for Getting a Job in the Field

To work as a Complaints Handler, you usually need to have a high school education. Experience in customer service or similar roles can be an advantage. It is also important to be service-oriented and have good knowledge of Swedish and English. Technical competence and knowledge of other languages may also be advantageous depending on the employer.

Tasks and Working Environment

As a Complaints Handler, you work on handling customer complaints and claims. This involves receiving and registering complaints, investigating cases, and communicating with customers and internal departments to find solutions. You can work in various industries, from retail to insurance companies, and the working environment may vary depending on the company.

Benefits

Benefits for Complaints Handlers may vary depending on the employer, but it is not uncommon to receive offers of paid training, wellness subsidies, or other benefits such as a company-paid mobile phone. These benefits can be an important part of the total compensation and working environment.

Job Market and Future Outlook

According to the Swedish Public Employment Service's forecasts, the opportunities for employment as customer service personnel, including Complaints Handlers, are considered medium nationally. The recruitment situation is characterized by balance, which means that the demand and supply of labor are in equilibrium. Over a five-year period, the demand for customer service personnel is expected to remain unchanged.

Summary

Working as a Complaints Handler can be a rewarding career for those who are service-oriented and have good communication skills. With an average salary of 30 500 SEK per month and a balanced job market, there are good opportunities for those interested in this profession. Benefits such as paid training and wellness subsidies can also contribute to making the profession attractive.