Vacant job

• Offer the best possible treatment and business-oriented service to Swedbank customers visiting the local branch and calling in from all over Sweden.

• Create accessibility to the bank's services and products, where guidance in digital tools and personal service work together to ensure high customer satisfaction.

• Answer questions regarding the bank's product and service offerings, and refer customers where licenses are required for deeper advisory services.

• Collaborate and contribute to upselling by identifying customer needs and presenting relevant solutions to exceed customer expectations.

• Develop your competence within the banking and finance sector, where you encounter new situations and challenges daily.

• Have a service- and business-driven focus and thrive in interactions with people.

• Have previous work experience from service and/or finance-related work.

• Speak and write fluent Swedish and have good knowledge of English.

• Be confident in customer interactions both over the phone and in person at the branch.

• Work with a clear focus on creating value for the customer.

• Adopt a pedagogical approach and communicate clearly to guide customers through the bank's digital tools and find customer-adapted solutions.

• Show interest in deepening your knowledge of how the bank combats money laundering and terrorist financing, and be able to apply this knowledge in every customer meeting.

• Enjoy problem-solving and sales, with the ability to identify customer needs and present solutions that fit the customer's situation.

• Personal and professional development through self-leadership and continuous development.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions where appropriate for the role.

• Benefits such as our offer of bank products for employees, a pension plan, the equity-based reward program Eken, and a wellness allowance.

Start your development journey within our customer-facing services. You will work in direct customer contact and help people find solutions to their matters. You are Swedbank's face to the outside world and an extremely important part of our operations. We believe you can be yourself while developing into a successful customer advisor. If you recognize yourself in this description, we are very interested in you. We care about your well-being and offer a sustainable work environment. At Swedbank, employees are our greatest asset. We have a culture built on respect, inclusion, and openness, where every employee's voice is important. We live the bank's values; Open, Simple, and Caring" Jenny Alfredsson, your future manager

We look forward to receiving your application by 2026-07-20.

Location: Ludvika

Hiring Manager: Jenny Alfredsson

Please note that the recruitment process may take slightly longer than usual due to the summer holiday season.

Please be aware that a background check and drug test may be conducted for this role if you proceed in the process.

We have made our media choice for recruitment and therefore decline contact with advertising salespeople or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate on the basis of gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability - everyone is welcome.

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