Vacant job

What you'll do

You will drive the evolution of CERN's Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider.

Learn more: https://osi-dep.web.cern.ch/sms/ (https://osi-dep.web.cern.ch/sms/)

Your responsibilities

• Identify and present relevant technical solutions (e.g., AI-based automation) by following new releases and announcements from the PaaS service provider (ServiceNow).
• Regularly interact with business process experts to capture business needs.
• Prepare and maintain a functional platform development plan in collaboration with our providers, business, and the lead developer; participate in prototype building.
• Assist and replace when needed the platform lead developer in coordinating development effort.
• Participate in the control and support of development activities, ensuring maximum optimization, health, and compliance with the PaaS platform, security, and service management industry best practices.

Your profile

• Extensive experience in the configuration and development of a comprehensive Service Management platform, preferably ServiceNow.
• Demonstrated experience in architecting in PaaS platforms.
• Knowledge of programming techniques and languages: extensive knowledge of scripting languages, web services, software development processes and techniques, together with life-cycle management concepts.
• Experience with database and security architectures.
• Knowledge of Service Management methodologies, such as the ITIL framework, would be an asset.
• Master's degree or equivalent relevant experience in the field of Computing or a related field.
• ITIL certificate is an advantage.

Your skills

• Architecture and design of ICT systems: based on capturing and analysis of requirements.
• Re-use, refactoring, integration, and porting of existing software: understanding the principles of incremental and logical integration of components in order to create operational services.
• Identification and selection of relevant emerging ICT technologies.
• Development of application software.
• Shares knowledge and expertise freely and willingly with others; coaches others to ensure knowledge transfer.
• Delivers presentations in a structured and clear way; adjusts style and content to the audience; responds calmly and confidently to questions.
• Builds and maintains constructive and effective work relationships.
• Promotes synergy and cooperation between the various parts of the Organization.
• Spoken and written English, with a commitment to learn French.

Be sure to meet the eligibility criteria

• You are a national of a CERN Member State or Associate Member State. Currently, we cannot consider applications from Pakistani and Lithuanian nationals for positions with a 2026 start date, as the ceiling defined under Article II.5 of the Associate Membership Agreement has been reached.
• You have relevant qualifications and professional experience.
• If you have previously held a Staff contract at CERN, you will not be eligible for these positions.
• Please pay attention to the additional criteria and requirements for this specific position and mentioned above.

You will need these documents to complete your application

• Your CV (English or French)
• Any document you consider relevant to your application