Vacant job

The position is located within the Administration of Business Support and Service, which is one of eight administrations in Linköping Municipality. The administration brings together the municipality's internal services and service functions. We contribute to the development of the municipality's operations and cross-municipal service solutions.

Do you want to brighten everyday life and improve the quality of life for the residents of Linköping? With us, you can make a significant difference and contribute to making Linköping a better place. Welcome to us!

Your responsibilities

As a System Engineer with the role of Print Service Specialist, you will play a central role in the administration and the development of our print environment. Your main responsibilities include:

• Being responsible for the operation, technical management, and further development of our print environments.
• Performing daily system administration in programs such as PaperCut MF, HP Web Jetadmin, and HP Security Manager, as well as being responsible for firmware updates, configurations, and driver management.
• Analyzing, troubleshooting, and resolving issues in system environments, including creating print queues and deeper troubleshooting of network-related print issues.
• Working proactively with monitoring, stability, and improvement of systems and platforms.
• Handling more complex incidents and technical problems, such as escalated cases within 2nd and 3rd line support. This includes advanced troubleshooting of print flows, user support, and handling hardware fault reports to external suppliers.
• Planning and implementing changes in the IT environment according to established processes.
• Acting as a technical specialist in internal and external IT projects regarding printing and printers, as well as participating in the introduction of new technical solutions.
• Producing, maintaining, and proactively updating technical documentation, operational instructions, and guides for both end-users and colleagues.
• Collaborating with colleagues and external suppliers in more complex incidents or changes to contribute to the development and quality assurance of our IT services.

Your workplace

We are the municipality's IT department and belong to the Administration of Business Support and Service. Here, approximately 120 employees work to deliver stable, secure, and modern IT services to the municipality's operations – and ultimately to students, users, and residents.

We at the Office IT unit are a team of approximately 10 employees who together are responsible for all of the municipality's printers and services within Audio & Video. This means we handle everything from print solutions to video meetings, projectors, and booking screens. Our mission is to make the working day easier and smoother for all employees by ensuring that office-adjacent technology works seamlessly in everyday life. For us, helpfulness and development are paramount. We are happy to share our knowledge, support each other in daily life, and improve our working methods together. With us, you will find a welcoming workplace with a lot of job satisfaction and good opportunities for growth.

You who apply

We are looking for you who want to take a technical specialist role and drive the development of our print environment. We see that you have:

• Post-secondary education in IT, system administration, or equivalent competence acquired through work experience.
• Knowledge of operation or technical management of IT systems or platforms, as well as knowledge of troubleshooting and analysis in complex IT environments.
• Documented experience of support work in 2nd and 3rd line, with experience of providing support both remotely and on-site.
• Knowledge of or previous experience with printers from HP, HP FutureSmart, and the tool HP Web Jetadmin.
• Knowledge of or previous experience with the print platform PaperCut MF, networks, DHCP, and DNS.
• Good experience of working in Active Directory as well as general print management.

As a person, you are:

• Problem-solving and analytical: You work well with complex issues, analyze and break down problems into their components, and solve complicated technical problems.
• Structured and quality-conscious: You plan, organize, and prioritize work effectively, set and maintain timeframes, and are meticulous in your execution.
• Cooperative and service-oriented: You work well with other people, relate to them in a listening manner, and have a pronounced sense of service. You have very good oral communication skills and are happy to share your knowledge with colleagues.
• Strategic: You think strategically, have a broad perspective on issues, and adapt your actions based on the long-term significance and further consequences of matters.

It is an advantage if you have knowledge of or previous experience with:

• Complex printer environments and FollowMe solutions.
• The ITIL process framework.

Other information

When you apply for a position in Linköping Municipality, you register your application by logging in via e-identification (such as BankID or FrejaID) instead of email address. Do you lack e-identification? Please contact the responsible HR consultant or manager, and they will help you register your application.

Start date: According to agreement

Employment type: Permanent

Employment percentage: 100%

Number of vacancies: 1

Ref. no: 17516

You do not attach a cover letter to this application.

Together we shape the city of the future

Linköping is one of Europe's most innovative cities and a municipality of opportunities. With energy, courage, and heart, we make our city even better. We are driven by curiosity and the desire to find new solutions. And by brightening everyday life and improving the quality of life for our residents.