Vacant job

We are looking for an experienced and communicative Change Manager with a focus on customer journeys and journey transformation for a role in Stockholm. This role is suitable for you who are accustomed to leading change initiatives in large, cross-functional organizations and are passionate about creating clear, sustainable customer and employee experiences through methodical change management.

The position is a consultancy role via Lernia, based in Stockholm. Start date is by agreement, and the assignment is fixed-term with the possibility of extension depending on business needs.

About the Role

As a Change Manager / Journey Transformation specialist, you will support program and project management in designing and implementing change activities related to customer journeys and digital initiatives. You will be responsible for planning and delivering communication, training, stakeholder management, and adoption strategies to ensure the change is anchored and delivers the desired impact.

Your main responsibilities include:

• Develop and drive change management plans linked to journey and customer experience initiatives
• Map stakeholders and create tailored engagement plans
• Design and deliver communication, training materials, and adoption tactics
• Facilitate workshops, user testing, and co-creation sessions to validate customer journeys
• Support the measurement of adoption, behavioral changes, and business value, and report status to the steering group
• Collaborate closely with UX, product owners, project controllers, and IT to ensure holistic delivery
• Identify risks and dependencies and propose actions to minimize resistance and maximize impact

About You

Formal Qualifications

• Relevant university degree or equivalent work experience in change management, behavioral science, UX, or similar
• 8-12+ years of experience in change management within large programs or transformation initiatives
• Documented experience with journey mapping, service design, or similar methods
• Proficient in developing communication and training materials and leading workshops
• Excellent communication skills in Swedish and English, both verbal and written

Preferred Qualifications

It is an advantage if you have experience with:

• Certifications or methodologies in change management (e.g., Prosci, ADKAR, Kotter)
• Working in agile environments and collaborating with product teams
• Analyzing and monitoring adoption via KPIs and user data
• Tools for journey mapping, UX research, or learning platforms

As a person, you are structured, relationship-building, and solution-oriented. You have the ability to build trust at all levels, can prioritize in complex environments, and thrive driving both strategic and operational work to ensure sustainable change.

Employment Terms

• Employment type: Assignment via Lernia
• Scope: Fixed-term assignment
• Working hours: Daytime, by agreement
• Location: Stockholm
• Salary: By agreement and according to collective agreement

About Lernia

Lernia is one of Sweden's leading staffing and recruitment companies. We work closely with our clients to find the right competence and offer our consultants market-competitive salaries, vacation, pension contributions, insurance, and access to occupational health services. As a consultant with us, you get a consultant manager who supports your development and working environment during the assignment.

How to Apply

To apply for the role, scroll down to the application form below. Selection and interviews are conducted on an ongoing basis, so submit your application today. If you have questions, feel free to contact us via email: [email protected]

Background Checks

In some assignments, background checks are part of the recruitment process. If you proceed in the process, you will need to verify your identity via BankID before the check is conducted.

As One of Us

As an employed staffing consultant with us, you will always receive a market-competitive salary, vacation, pension contributions, insurance, and affiliation with our collective agreement. We want you to feel good with us, so naturally, we offer our consultants wellness benefits and occupational health services. During your employment, you have a consultant manager who is responsible for your assignment and ensures you enjoy your workplace, supporting and developing you in your professional role.