Vacant job

Do you want to be the one who helps thousands of travelers when traffic does not go as planned?

The Information Control Centre is an important part of the traffic control organization at Stockholm Trams. We are responsible for disruption information and traffic information for Nockebybanan, Lidingöbanan, Spårväg City, Tvärbanan, and Saltsjöbanan.

Our mission is easy to describe but places high demands in practice: the right information must reach the right person at the right time.

About the role

As an Information Controller, you are the hub of communication when traffic does not run according to plan. You inform passengers via public address announcements, digital signs, the SL app, and sl.se, and maintain ongoing contact with, among others, SL Customer Service, other traffic operators, internal staff, the press office, and media.

The work requires that you can quickly absorb information, make accurate assessments, and formulate clear messages – both verbally and in writing.

The Information Control Centre is staffed between 6:00 AM and 10:25 PM every day of the year.

Responsibilities

As an Information Controller, you will among other things:

• inform passengers, SL Customer Service, our own staff, and other traffic contractors about deviations in traffic.
• make public address announcements and publish information in our digital information channels.
• work according to current regulations, instructions, and checklists.
• work in several technical systems simultaneously.
• order replacement traffic in consultation with the Traffic Controller.
• monitor and report faults in information systems.
• follow the traffic situation and alert the Traffic Controller to delays and deviations.
• administer and report incidents and deviations.

Who are you?

We are looking for someone who thrives in a fast-paced environment and is motivated by making a difference for our passengers.

You are:

• quick to absorb information.
• communicative and express yourself very well in Swedish, both verbally and in writing.
• stress-resistant and maintain your composure even when the pace is high.
• structured, detail-oriented, and solution-focused.
• attentive and have an easy time collaborating.
• responsible and good at prioritizing.

If you also have a great interest in public transport in the Stockholm region, it is a big plus.

Basic Requirements

We are looking for someone who:

• is at least 18 years old.
• has completed upper secondary education or equivalent.
• has good computer skills.
• expresses yourself very well in Swedish, both verbally and in writing.
• can work the hours required by the operations.
• has good multitasking capacity and ability to prioritize.

Merits

It is an advantage if you:

• have worked with traffic or disruption information.
• have post-secondary education in information or communication.
• can express yourself well in English, both verbally and in writing.

About Traffic Control

Traffic Control is responsible for the operational operation of Stockholm Trams' rail and railway traffic. Our mission is to create a safe, secure, and punctual journey with passengers and employees in focus.

About the position

We are looking for an Information Controller for part-time employment or as needed. There is also the possibility of longer continuous periods with higher commitment, especially during vacation periods and major holidays.

Application

Apply no later than 10 August 2026.

Apply via Stockholm Trams' website and include a CV and a cover letter where you explain why you are the right person for the position.

Selection and interviews take place on an ongoing basis, which means that an appointment may be made before the application deadline.

Questions?

If you have questions about the position, you are welcome to contact Magnus Dahlberg, Head of Traffic Control. Email: [email protected] (replace with Magnus Dahlberg).

Contact persons for trade unions

• Katarina Strömberg, SRAT-TJ
• Doris Philip, ST
• Bryar Rashid and Ulrika Carlsson, Seko