Vacant job

Do you want to work as a case handler in a service-oriented role with many contact points? We are now looking for an employee for the Postal and Telecommunications Agency's (PTS) Missing Mail unit in Kiruna. Is that you? The Missing Mail unit handles the country's undeliverable mail, which for some reason cannot be delivered to either the recipient or the sender. PTS's Missing Mail unit in Kiruna handles 200,000 undeliverable letters annually.

Start: August 15, 2026
End: January 15, 2027 with possibility of extension
Scope: Full-time, 8 hours/day
Location: Kiruna
Salary: 26,000 SEK

Job Description

As a case handler, you work with processing, registering, and investigating undeliverable mail, as well as answering calls from the public and postal operators. You answer questions and complaints from citizens regarding postal operators' services and other mail-related issues. A large part of the contacts are handled via telephone. The tasks also involve preparing for and participating in supervisory cases when necessary. Together with colleagues in the unit, you participate in other routine tasks and contribute to cross-departmental work and the agency's joint activities. Work takes place at the agency's office in central Kiruna and is carried out together with other colleagues.

Who is suitable for the assignment?

To succeed and thrive in this role, we consider it important that you are meticulous and capable of taking initiative to drive cases forward. You have the ability to independently structure and organize your tasks and enjoy contributing to the team's work towards common goals. It is important that you are open to taking on new tasks and show a willingness to share your knowledge. You are communicative and outgoing, with very good collaboration skills. Your personal qualities are important to us, so we will place great emphasis on these.

Requirements

• High school education
• Experience in customer service
• Knowledge of confidentiality and personal data
• Computer proficiency
• Swedish and English in speech and writing

Personal Qualities

• Structured and meticulous
• Initiative-taking
• Collaborative
• Communicative

Merits

• Experience working as a case handler
• Experience from a government agency
• Experience interpreting and applying regulations

How to Apply

Apply by registering your CV, preferably in Word format. Selection is ongoing. We do not accept applications via email due to GDPR. If you have questions about the assignment or the role as a consultant, you are welcome to contact the responsible consulting manager, Carl Henric Möller, at 031-61 72 34. We review applications continuously, and processes in the consulting world are often fast. The position may be filled before the final application date, so do not wait to submit your application.

Why Manpower?

Manpower is Sweden's leading recruitment and staffing company with tens of thousands of attractive employers across the country as our clients. With our extensive network, both local and global, we can offer a multitude of exciting job openings that help you build your career, both in the short and long term. With us, you can apply for full-time jobs or part-time jobs alongside your studies.

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