Vacant job

As a Consumer Advisor in Örebro Municipality, you will meet people in need of advice and support regarding consumer issues, and work preventively in meetings with groups and organizations. Does this sound like a job for you? We warmly welcome your application!

About the Role

In the role of Consumer Advisor, you will provide advice and guidance on consumer issues to the municipality's residents. You will handle questions related to purchases, contracts, and consumer rights. You will inform about applicable laws and give advice on complaints and disputes. Contact is made via phone, email, and pre-booked visits.

The role also involves preventive work through contact with various groups of consumers. You will plan and conduct lectures and training sessions for schools, associations, and companies on consumer law and personal finance.

The assignment may also involve scanning the external environment, establishing contacts internally within the municipality and externally, to propose future organizational structures for consumer advisory services.

Examples of duties:

• Advice and guidance to citizens on consumer issues
• Preventive work regarding issues such as fraud and indebtedness
• Regional and national network work

About the Workplace

The Consumer Advisory Service is part of the library operations in Örebro Municipality and falls under the library and arts school operational area within the Culture and Leisure Administration. Your main workplace will be in the Cultural Quarter, where both the City Library and the Arts School are located, while the Art Hall and Concert Hall are situated directly adjacent. Approximately 100 people work in the Cultural Quarter, and the Consumer Advisory Service is organized directly under the Business Manager for Libraries and Arts Schools.

Read more about working in Örebro Municipality at http://www.orebro.se/jobb (http://www.orebro.se/jobb).

Qualifications

To succeed in the role of Consumer Advisor, we see that you are service-oriented and have a professional, secure, and warm demeanor in all interactions. You work independently and are eager to take initiative to drive cases forward and find solutions that create value for both individuals and the organization.

Your strong empathetic ability allows you to meet people with understanding, sensitivity, and respect. Communication is a central part of the assignment, so you need to be a clear and confident communicator who can adapt your language to the recipient and context.

We place great emphasis on personal suitability.

Requirements:

• University education with content in law, economics, political science, or social sciences, or other education that the employer deems relevant for the position

Merits:

• Legal education/competence
• Multilingualism (in addition to Swedish and English)
• Experience from work involving customer service and handling
• Experience in preventive social work

Scope and Start Date

Employment type: Fixed-term contract (temporary)

Full-time equivalent: 100%

Start date: August 31, 2026 - February 26, 2027

Number of positions: 1

Additional Information

An extract from the criminal record is required.

Interviews may be conducted digitally. At http://www.orebro.se/jobb/digitalaintervjuer (http://www.orebro.se/jobb/digitalaintervjuer) you can read more about our digital interviews and how you can prepare.

Application

The last day for applications is July 5. We conduct ongoing selection and interviews. Therefore, you may be contacted before the application deadline. Welcome with your application!

Confidential personal data? Read more about how to apply at https://www.orebro.se/jobb/skyddadepersonuppgifter (https://www.orebro.se/jobb/skyddadepersonuppgifter)