Vacant job

At the service office in Örebro, we are approximately 15 employees and are part of the Örebro office area. We work with a service focus, where you and your colleagues share a common responsibility for your mission and learning. We actively work on continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a service handler, you provide quick and professional service by answering questions from private individuals and businesses. A large part of your work involves guiding customers to use the joint agencies' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have support from the various agencies' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

You may also work at the service office in Vivalla, which belongs to the Örebro office area.

You can watch a film about Statens servicecenter (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4) here.

(On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/vacant-jobs and then click on the link in the ad text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers of different backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to acquire new knowledge.

We are looking for someone who has:

• A university education of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years within the last 5 years in a service profession where you have informed and guided customers in person.

Furthermore, you should have the following skills:

• Quickly establish contact with others in an objective and professional manner
• Identify customer needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the work group's results and collaboration

Furthermore, it is meritorious if you:

• Have experience working with physical customer meetings within one of our partner agencies

Other

The position is permanent at 100%.

We usually apply a six-month probationary period.

Start date: 1/9-2026.

We do not have the possibility of remote work.

This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to war-time duties based on the total defense's needs.

Welcome to submit your application containing a CV and a cover letter by July 1st at the latest.

In order for you to receive as fair and correct an assessment as possible, it is of great importance that you state the year and month for each employment as well as a short description of the duties. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may therefore risk being excluded from the selection process.

We plan to conduct interviews during week 28 in Örebro.

Statens servicecenter We offer you a workplace where you can contribute your skills in services that are close to citizens and agencies. Statens servicecenter has the task of making the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other agencies. At our service offices, we provide support and guidance to private individuals and businesses in matters concerning several agencies. As an employee with us, you have the opportunity for competence development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire state administration, the government value base. This means that we follow six principles to live up to good governance that is democratic, legally secure, free from corruption, and efficient. Read more about us here (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss). Our operations are located throughout the country. The head office is in Gävle. We are also a contingency agency within the economic security sector. Together we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and equality. We have made media choices for our advertisements and decline contact from media and recruitment companies.