Vacant job

Are you a student with a burning interest in the technology sector, specifically within networking? Would you also describe yourself as a social person who enjoys having multiple contact points, while being self-sufficient and loving to solve problems? Then this might be the job for you!

About the role

Sweden is Tele2's largest market, and they have a long history of innovation. With Tele2's strong brand portfolio and leading fixed and mobile networks, their Swedish consumer business is positioned to deliver sustainable growth in the next phase of convergence between fixed and mobile.

We are now looking for a motivated student who wants to be part of Tele2's growth journey. As service personnel within the NOC, you will monitor and support Tele2's network. The support team is responsible for monitoring the mobile and fixed network 24/7, 365 days a year, which means you will work day, evening, and night shifts. The NOC is the hub of the network and is also responsible for coordinating troubleshooting and disseminating information both internally and externally. Your task will be to work together with Tele2's support groups to ensure customers have a stable and functioning network.

What we offer

• A unique opportunity to get your foot in the door and develop with one of Sweden's leading players in networking! Several of Academic Works' students have eventually been offered employment at Tele2.
• Work at a company that places great responsibility on its employees and cherishes its unique culture and diversity!
• An educational and varied role, with good opportunities for development and long-term prospects at Tele2!

As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consulting offer.

Responsibilities

• Handle incidents by analyzing incoming alarms from various monitoring systems
• Analysis work aimed at preventing potential service-disrupting problems and finding suitable solutions
• Escalate to internal and/or external parties when an incident cannot be resolved using the NOC's available systems and fault resolution processes
• Inform Tele2's customers and other stakeholders about the current network status
• Support field technicians during ongoing fault resolution and planned work in the network
• Contribute to improved work processes and routines to further increase customer satisfaction
• Assist support groups and perform planned actions in a live network or service within service windows during the NOC's night shift

We are looking for you who

• Communicate fluently in Swedish and English, both verbally and in writing – as both languages are used in daily work
• Have at least 1.5 years left of your post-secondary education, as the position is long-term
• Are studying a technical education
• Have worked in some type of service before
• Have good computer skills and a strong interest in technology
• Are service-oriented, self-sufficient, structured, and skilled at collaborating

It is an advantage if you have:

• Experience from a similar role
• Studied a network education and have CCNA, Cisco, or similar certifications

Other

• Start: Immediately
• Scope: Part-time, 2 shift requirements/week.
• Period: Long-term alongside studies.
• Location: Kista.
• Shift times: Day shifts, night shifts, and weekend shifts. You need to be open to working all times.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.