Vacant job

Are you a service-oriented team player with a passion for technical support and a preference for evening, night, and weekend shifts? Then the role of Support Technician with us is for you!

Job Description:

As a Support Technician, you will be part of the Service Desk department in Stockholm. You will assist users and customers with IT, network, and system-related inquiries. Your work will involve providing support via phone, through the case management system ServiceNow, and face-to-face directly with users.

In addition to traditional support tasks, you will have the opportunity to participate in various projects, work on improvements, and take responsibility for a larger system together with the system owner.

We are looking for Service Desk technicians who are interested in working shifts, including day, evening, night, and weekends.

Your Responsibilities:

• Troubleshooting and resolving IT issues
• Installation and configuration of software and hardware
• Support via phone, email, and in-person meetings
• Documentation of problems and solutions
• Maintenance of IT systems and infrastructure
• Collaboration with other teams to solve complex issues

You likely have:

• Experience working in a technical support function/service desk
• Experience supporting PC and Microsoft environments
• Experience with tools such as Active Directory, Entra ID & Azure
• Understanding of networking and IT infrastructure
• Knowledge of the ITIL framework
• Experience with one or more case management systems
• Excellent communication skills
• Full professional proficiency in Swedish and English
• Relevant education and experience with Azure AD, Opera, and/or Simphony is a plus

You are likely:

• Solution-oriented – taking initiative and proposing solutions to move your work forward
• Collaborative and communicative – skilled at building and maintaining customer relationships while working well with colleagues in the team
• Independent – able to plan and organize your work in a structured manner

💚 Humanit

Humanit is about doing things a little differently, by truly putting our employees first. We grow together and value engagement and ambition. It is important to us that you get the chance to influence the path forward.

In return, we offer competence and career development through varied and challenging assignments. We are not industry-specific, which allows us to offer a fantastic variety of assignments for you as a consultant. Of course, we ensure you receive the right training, and we are well aware that lifelong learning builds our success.

Together we create the future 🚀

• Permanent employment with a fixed monthly salary
• Collective agreement
• Six-month probation period, including a maximum wellness allowance
• Development plan
• Health insurance + pension
• Advance vacation days

Start: Immediately, subject to notice period. The assignment is full-time and permanent.

Location: Stockholm

Application: We are recruiting continuously. So send in your application today!

Sweden's 7th Best Workplace 2026! Humanit works together with Great Place To Work to become Sweden's best workplace.

And by the way:

As an active part of a society with cultural and social diversity, Humanit’s ambition is to be characterized by inclusion and broad representation, as well as being a workplace with equal opportunities for all. Humanit hires, retains, promotes, and otherwise treats all employees and candidates based on experience, qualifications, and competence, regardless of gender, religion, origin, age, sexual orientation, gender identity, or functional variations.