Vacant job

Do you want to work with compensation issues in a role that involves investigation and decision-making? We are looking for a case handler who wants to contribute to legally secure processes and strengthened control activities. Together, we get Sweden to work. Do you want to be one of us?

The Section's Mission

We are a section consisting of 20 employment mediators, and we are now looking for two qualified case handlers to coordinate the section's tasks related to preventing incorrect payments. The department is responsible for the agency's contact with job seekers who have a certain need for support in spontaneous and booked remote meetings. The assignment includes assessing, handling, deciding on, and following up on support for these job seekers. This includes several program decisions with suppliers.

This responsibility includes control work (controls before, during, and after decisions) for the control objects: job seekers, employers, and suppliers. The section will have a special responsibility to follow up and drive development, efficiency, and learning in this area.

The section supports the department in its core mission, where we are close to the operations to develop and improve the department's control of job seekers in order to strengthen the functioning of the labor market, prevent incorrect payments, and counteract welfare fraud. We do this, among other things, by using a process-oriented approach to create conditions for the uniform and legally secure application of regulations, as well as developing an efficient follow-up process for decisions. The same applies to regulations regarding compensation to participants and suppliers in labor market policy measures and programs.

Job Description

The section is now looking for two qualified case handlers who have the knowledge to work process-oriented to create an efficient follow-up with a focus on preventing incorrect payments. With us, you will become part of a group that otherwise consists of 20 employment mediators working at a national level with the Swedish Public Employment Service's process support mission, which includes supporting the regular mediation activities.

The section will have a special responsibility to follow up and drive development, efficiency, and learning in this area. Here you gather insights from the Swedish Public Employment Service's core mission. You work closely with employment mediators across the country and are part of the daily mediation work.

You will independently investigate and decide on cases regarding case communication, send notifications to unemployment funds and other authorities when necessary, handle informative reports, final reports, and received complaints from suppliers.

• It is important that you can easily adapt to changes and new conditions that affect the role of an employment mediator.
• You have a very good ability to work independently, quickly get up to speed with a task, and deliver results.
• You have a very good ability to communicate verbally and in writing in Swedish.
• You have very good analytical skills and good teamwork abilities.

What We Offer

The position is a permanent full-time employment that may start with a six-month probationary period. The location of employment is Stockholm, Gothenburg, Malmö, Söderhamn, Örebro, or Östersund.

We offer you the opportunity to work at a workplace where we value the balance between work and private life. You will have access to a generous vacation agreement, flexible working hours, and the possibility to work remotely up to 49 percent on an annual basis. Our benefits also include fitness activities during working hours and a favorable fitness allowance.

As an employee of the Swedish Public Employment Service, you also have access to competence development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you get the opportunity to make a real difference for individuals and for society as a whole.

Basic Requirements for the Position

• At least two years of experience as an employment mediator or case handler from another authority.
• Experience in investigation and decision-making regarding supplier follow-up of participants in programs.
• Experience in coordinating, developing, and training in process-oriented working methods and sustainable routines.
• Well-versed in labor market policy regulations and the operations of the Swedish Public Employment Service.
• Experience in working to prevent incorrect payments from welfare systems.
• Very good knowledge of Swedish.

Other Merits for the Position

• Experience in interpreting and applying the Ordinance (2022:812) on mediation measures.
• An academic degree of at least 180 higher education credits (120 credits under the previous system) with a social science or legal orientation, or another orientation relevant to the position.
• Ability to see the big picture even in individual cases to contribute to improvements in working methods.

The state values guide us in our daily work. As an employee, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency.

As an employee of the Swedish Public Employment Service, you are expected to be:

Responsible – take responsibility for your work, collaborate, and contribute to a good work environment.

Proactive – take initiative, contribute to improvements, and handle changes.

Result-oriented – plan, follow up, and contribute to operational benefits and results.

Application

We welcome your application by 2026-06-29.

Attach your CV where you specify the year, month, and tasks for each employment, as well as certificates verifying requirements regarding education and/or work experience in your application. You do not need to send a cover letter.

If you have protected personal data, contact the recruitment partner named in the advertisement, and you will receive help with submitting your application.