Vacant job

We are looking for a Fraud Case Handler for our client, Swedbank. This is a consultancy assignment via Adecco, starting on 2026-07-01, initially lasting for six months with the possibility of extension for the right candidate.

In this role, you will work with case handling within fraud and related matters. This involves systematically reviewing, investigating, and managing incoming cases linked to suspected fraud, applications, and, where applicable, claims. The work covers the entire case workflow – from initial assessment to action and closure.

You are responsible for analyzing each case, determining necessary actions, and ensuring they are implemented correctly. This may include taking actions related to customers in cases of suspected fraud, gathering supplementary information, and following up on cases through dialogue with customers and other parts of the bank. The role also involves carefully logging, documenting, and categorizing cases in the system, as well as handling and prioritizing incoming cases based on risk and urgency. Tasks vary depending on the nature of the case but always revolve around handling incoming fraud-related cases.

Furthermore, you will collaborate closely with other functions within the bank to ensure efficient and accurate investigations. The role requires strong analytical skills, attention to detail, a structured approach to work, and the ability to make well-founded decisions in complex situations. Swedbank's Fraud operations are currently in a transformation phase, gradually moving from manual processes to a more integrated and digitalized case management and follow-up process.

About you:
We are looking for someone who is meticulous, analytical, and comfortable following structured processes. You have the ability to ask the right questions, handle complex cases, and adapt to new digital tools. Experience with fraud investigations or application processing is an advantage but not a requirement. A proactive attitude and good teamwork skills are important qualities for success in this role.

Does this sound interesting to you? Don't hesitate to submit your application immediately! As we conduct ongoing selection, the position may be filled before the final application deadline.