Vacant job

Do you enjoy solving complex problems and thrive in a role where customer contact is combined with deeper technical work? Do you want to work with technology that is used daily in society and contribute to customers receiving stable and smart solutions? Then the role of Customer Software Engineer might be right for you.

In this role, you will have the opportunity to work with customer-facing technical support and take responsibility for software updates and release management – a combination that offers a daily routine with both technical breadth and extensive customer dialogue. We welcome your application!

Information about the position

Professionals Nord, in collaboration with our client, is seeking a Customer Software Engineer. Our client is a technology company that develops advanced information systems and customer-specific displays used in critical infrastructure. The company is in a continued growth phase and works with customers both in Sweden and internationally. The role is based at the headquarters in Linköping and is part of the Support and Service team.

This assignment is part of our staffing solution. You will be employed by Professionals Nord and work as a consultant for our client for six months. The intention is that you may eventually be hired directly by them, provided all parties are satisfied with the collaboration.

Responsibilities

As a Customer Software Engineer, you will work with technical support while taking responsibility for the entire process regarding software and firmware updates for field-deployed displays. The role involves analyzing technical issues, driving improvements, and planning updates in close collaboration with development, product, and support teams.

Your main responsibilities include:

• Troubleshooting and analyzing complex software-related issues as well as some hardware issues
• Managing software and firmware updates as well as the entire release process
• Planning and communicating updates and schedules with the customer, creating release notes, and ensuring correct delivery
• Collaborating with development and other departments to drive solutions forward
• Reporting and participating in quality investigations and following up on any improvement measures
• Supporting the support and service team with related tasks

We are looking for someone who has:

• Post-secondary education in IT, data, programming, or equivalent relevant work experience
• A few years of experience in IT, support, operations, system administration, or similar technical roles
• Experience with release and update processes for software or firmware
• Basic knowledge of Linux
• Skills in backend programming and databases
• Basic understanding of electronics, circuit theory, or hardware – even at a hobby level
• Good knowledge of Windows and Office
• Very good proficiency in Swedish and English, both spoken and written

Previous experience in support work or customer-facing technical roles is considered an asset.

To thrive in this role, you need to be a solution-oriented person with a strong technical interest and the ability to work in a structured manner. You drive your work forward independently, take initiative, and ensure things get done. At the same time, you are communicative and confident in customer interactions, and you collaborate easily with others.

START: As agreed

DURATION: Full-time

LOCATION: Linköping (Mjärdevi)

The recruitment process is handled by Professionals Nord, and all questions regarding the position should be directed to [email protected] (mailto:[email protected]).

You apply for the position by filling in your information and attaching documents. Please log in to "My Pages" after confirming your account, where you can create your candidate profile, which increases your chances of landing your dream job! We review applications on an ongoing basis, so we may have already moved forward with candidates before the advertisement is closed.