Vacant job

At the service center in Jönköping, we have approximately 11 employees. We work with a service-oriented approach where you and your colleagues share a common responsibility for your tasks and learning. We actively work on continuous improvements, and contributing to the development of the business is part of the role.

Main Responsibilities

As a service handler, you provide quick and professional service by answering questions from private individuals and companies. A large part of your work involves guiding customers to use the e-services of the cooperating authorities and finding information on websites. In your role, it is important that you listen actively, adapt your interaction to the customer, and have a pedagogical approach.

In your customer meetings, you have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service center's operations.

You may also be required to work at other service centers as needed.

You can watch a video about the role here: Watch Video (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4)

(On Platsbanken: to watch the video, please go to the job advertisement at www.statensservicecenter.se/vacancies and click the link in the ad text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and with varying abilities. In short, we are looking for someone who has a positive attitude and is quick to absorb new knowledge.

We are looking for you who have:

• A university education of at least 80 credits/120 hp, or equivalent knowledge obtained through work experience.
• Worked for at least two years within the last 10 years in a service profession where you have informed and guided customers in personal meetings.
• A valid B driver's license.

Furthermore, you should have the following skills:

• Quickly establish contact with others in an objective and professional manner
• Map customer needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the work group's results and collaboration

Additionally, the following is meritorious:

• Experience of working with customer meetings within one of our cooperating authorities.

Other Information

The position is a permanent, full-time employment.

We usually apply a six-month probation period.

Start date by agreement.

We do not offer remote work.

This position requires a security clearance according to the Security Protection Act. As an employee, you may also be called upon for wartime placement based on the needs of the total defense.

Welcome to submit your application containing a CV and a cover letter by June 7th.

To ensure you receive as fair and correct an assessment as possible, it is crucial that you state the year and month for each employment as well as a brief description of the tasks. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you risk being excluded from the selection process.

We plan to conduct interviews during week 24 in Jönköping.

Statens servicecenter We offer you a workplace where you can contribute your skills to services that are close to citizens and authorities. Statens servicecenter has the task of making the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other authorities. At our service centers, we provide support and guidance to private individuals and companies regarding matters concerning several authorities.

As an employee with us, you have opportunities for competence development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the business. As a government agency, we share a common value base with the entire state administration, the Swedish government values. This means we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Read more about us: Work with us (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss)

Our operations are located throughout the country. The headquarters are in Gävle. We are also a contingency authority within the economic security sector. Together, we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and gender equality. We have made our media choices for our advertisements and decline contact from media and recruitment agencies.