Vacant job

At Carla, we want to set a new standard for how cars are bought. Our goal is to make buying and selling a car online as easy and secure as any other online purchase. Naturally, all our cars must be plug-in capable, and we strive to enable more people to experience the benefits of driving electric. Therefore, we have created the safest, most comfortable, and transparent way to sell, buy, or lease an electric vehicle.

We were founded in Stockholm in 2020 and are currently in an exciting growth phase.

As a Claims Adjuster at Carla, you will play a key role in our efforts to ensure quality, cost control, and efficient repair processes within warranty and insurance cases, delivering the highest possible level of service.

You will primarily work with so-called "red flag cases". These are cases that are inherently more complex and have been escalated within the customer service function.

The role involves reviewing documentation such as fault descriptions, images, quotes, and invoices. You will challenge workshops, warranty providers, and insurers to ensure the right action is taken at the right cost.

This is a specialist role for you who enjoys combining industry-specific technical expertise with analysis, problem-solving, and business acumen.

You will work closely with internal support teams and report to our Logistics & Support Manager.

• Reviewing and assessing quotes and invoices from partners
• Continuous dialogue with workshops, warranty providers, and insurance companies
• Recommending actions and alternative solutions based on technical documentation
• Working systematically according to internal processes and checklists

Has a solid technical background in the automotive industry and thrives in a role where you make decisions, analyze complex cases, and challenge existing solutions. Both internally and with external parties.

• At least 5 years of experience from a car workshop
• Experience as a diagnostic technician
• Experience from an authorized workshop or independent garage
• Good technical understanding and knowledge of repair methods
• Experience with systems such as Autodata and Partslink24 or similar
• Ability to work independently and make clear decisions
• A high degree of confidence in standing your ground in technical discussions

As a person, you are analytical, structured, and solution-oriented. You enjoy working at a fast pace and have a strong focus on quality and cost. You are open-minded and thrive in a fast-paced environment with high expectations, seeing opportunities and proposing suggestions for continuous improvement.

You get the chance to be part of a growing company with strong values and a sustainable business model. We offer a dynamic work environment where change is welcomed and where your desire to develop and improve is highly valued. You will have the opportunity to influence and shape your own career path in a startup with engaged and skilled colleagues. We strongly believe in diversity and welcome applicants from all backgrounds.

• Full-time, 6-month probation period
• Working hours: 08:00-17:00 / 09:00-18:00 Monday to Friday
• Location: Carla's office in Stockholm

Does this sound like a challenge for you? Don't hesitate to apply today! Selection and recruitment are ongoing, so send in your application as soon as possible.