Do you want to make a real difference?

Are you the person who puts people first and is attentive to customer needs? Welcome to us - at Coor, you are the difference!

Who are we?

Coor is a stable employer with a warm and inclusive culture where you have opportunities to develop and grow in your career. We are an innovative company with high ambitions and development. We place great emphasis on delivering high service in everything we do.

What will you be working with?

As a service center employee, you are the first to meet the customer when they seek support, have questions, or report an issue in their office. You handle many incoming cases, both together with colleagues and sometimes independently.

Your main tasks include:

• Receiving and responding to incoming cases in a professional and service-oriented manner
• Ensuring available service via email, phone, and case management systems
• Coordinating and publishing local office information on the intranet and in team channels
• Coordinating furniture inventory, reuse, and handling of interior design matters
• Handling quotes, price summaries, and financial documentation
• Independently seeking and using the right information to provide the best possible assistance to the customer
• Other administrative tasks occurring on site
• Actively contributing improvement suggestions to develop our service towards customers and our own operations

Who are you?

You are a service-oriented person who wants to make a difference for office employees and is attentive to customers and their needs. You find solutions to problems, and that’s why we need your creativity and flexibility. You can handle different types of cases under time pressure and have the ability to adapt to each unique situation. You work efficiently and structured, and benefit from it during periods of high tempo. You are a team player who steps up when needed, but also enjoy working independently.

We are looking for you:

• Previous experience in reception work or longer experience in similar tasks within the service industry.
• You are used to having many points of contact and being the spider in the web between colleagues, customers, and suppliers
• Your Swedish and English are good in both spoken and written form
• You find it easy to search for and absorb information via the computer and have experience working in various systems and programs
• The work is during weekdays between 08:00-17:00. Your workplace is in the customer’s premises in Stockholm (Kungsholmen)

Meritorious:

• Experience in customer service roles
• Experience from ServiceNow and SharePoint
• Content management of intranet

About the position

• Employment type: Permanent position
• Employment rate: Full-time 100%
• Working hours: Monday - Friday 08:00-17:00
• Start date: As soon as possible
• Probationary period: 6 months

You will be part of a team where we have fun together. Here you will also have close support and collaboration with colleagues and your immediate manager.

To ensure a fair and accurate recruitment process, we use personality tests and may conduct background checks before employment.

Other information

If you have questions, contact: [email protected] (mailto:[email protected])

We handle applications continuously, and the position may be filled before the application deadline, so do not wait to apply. We process personal data in accordance with GDPR, only accept applications via our recruitment system, and make all selection decisions through human assessment.

Welcome with your application!

All sales from ad sellers and recruitment companies in connection with this recruitment process are kindly declined.

At Coor, we meet each other with curiosity and warmth. We employ people with different personalities, backgrounds, and talents. Coor is service; we take care of our customers' properties, cook food, clean, welcome guests, deliver mail, and manage all the hundreds of Facility Management services required for a workplace or property to function at its best.

Our common mission is to create the best work environments in the Nordics – smart, sustainable, and filled with joy, for both our customers and ourselves. Together we create value by executing, leading, and streamlining our customers' service operations so they can focus on what they do best. We take care of the rest.

Through our warm culture and strong collaboration, we have more fun and create more value for our customers. We see this every day. That’s why we are one of the leading companies in the Nordics in Facility Management.