Vacant job

Thalamus specializes in providing companies with comprehensive personnel and IT services within infrastructure. Here, we see the potential of individuals and create opportunities for you to achieve your ambitions. Our aim is to create a pleasant environment, space to grow, and help you succeed in your career.

We hope to reach those who want to find a career in IT and are looking for a role that suits them, whether it be as a versatile generalist or a subject matter expert. Here, you do the work while we provide certifications to help you achieve your IT aspirations and create opportunities based on your desires and goals. Through our collaborations, we have established clear paths for you to advance based on your career objectives. You will be offered certifications, training plans, and interesting assignments. Additionally, you will have access to wellness benefits to keep you healthy and fit along the way.

As a customer service representative, you will handle daily customer contacts via phone, email, and chat. You will assist customers with a variety of inquiries related to fiber expansion, billing, contracts, and the sale of fiber and broadband services.

Your task is to deliver top-notch service by maintaining quick response times, adhering to the work schedule, and communicating clearly both verbally and in writing. You thrive in a changing environment and always put the customer first.

You will be part of a team of 15 dedicated employees with various roles who work closely together. The group is characterized by strong team spirit and high engagement.

Working hours: Regular working hours are weekdays (not public holidays) between 08:00–17:00. During certain periods, shift work may occur between 10:00–19:00.

You will work in several systems, including ServiceNow, SugarCRM, and Genesys, which requires a basic technical understanding and the ability to work efficiently across different systems.

Main responsibilities

• Handle incoming customer inquiries via phone, email, and chat.

• Ensure high quality and professionalism in every customer interaction.

• Work towards set goals (KPIs) such as first contact resolution (FCR) and customer satisfaction.

• Document cases accurately according to established procedures.

• Identify recurring issues and suggest improvements.

To succeed in this role, we are looking for someone who is passionate about service and has a knack for communicating and building trust. You are a team player who can also take initiative and work systematically even when the pace is high.

We would like you to have the following qualifications:

• Excellent communication skills in Swedish, both verbally and in writing.

• Solution-oriented and proactive.

• Structured and organized but flexible with changing priorities.

• Ability to understand customer needs and find the right solution.

• Basic technical knowledge and good system skills, with the ability to quickly learn new tools.

• At least 1 year of experience in similar tasks.

We are Thalamus, and this means that you, as an employee, become an important asset and the face of our company to our customers. Therefore, we are looking for individuals who are flexible, social, helpful, and pleasant, with a strong desire to develop.

You do not need to have an exact plan for the future, but you should have a desire to grow within IT infrastructure. We will be there to support and guide you on your journey.

Interviews are conducted on an ongoing basis, so please send your application as soon as possible. For questions, contact [email protected]

We offer you an employer that is constantly evolving to be an attractive workplace for you. Where we focus on the employee and create development opportunities.

For us, this means, among other things, secure employment, collective agreements (TechSverige), fixed monthly salary, development opportunities, certification possibilities, wellness benefits, pension, insurance, etc.

Where community is an important part, which means we organize AWs, summer and Christmas parties.

A workplace where your opinions matter and where we look forward to hearing how we can be a good employer in the future.

Thalamus has been around for 20 years and is a consulting and recruitment company in IT & Technology. Within IT infrastructure, we have consulting operations, as well as an internal service desk and IT innovation team.

We are a family-oriented company located in Alvik Strand, and our main focus is on consulting operations in Stockholm County.

Our core values are speed and friendliness, and you will notice this in the recruitment process and if you start working with us. If we were to describe ourselves, it would be that we are a cheerful, knowledge-driven group whose work is characterized by quality, innovation, and personal commitment. We hope you want to become one of us!