Vacant job

Are you technically inclined and fluent in Finnish? Do you want to play a key role in a company that builds the future of telecommunications and digital infrastructure? As a support technician, you will be a central part of the company's expansion in the Finnish market, where you work closely with customers, the team, and field technicians to provide top-notch technical support and solutions. We welcome your application!

About the position

This is a full-time consulting assignment. You will be employed by Bravura and work as a consultant for our client. There are good opportunities for extension of the assignment.

About the company

The company is an established player in telecommunications and digital infrastructure. You will receive more information about the company during an initial dialogue.

Responsibilities

As a Finnish-speaking support technician, you play a key role in the company's expansion in the Finnish market, where you are responsible for providing technical support and assistance to customers in Finland. In your daily work, you will be in direct contact with corporate customers via phone, email, and ticketing systems. You will handle various incoming issues and are responsible for independently finding and implementing solutions. This means you take ownership of assigned cases and are responsible for analysis, assessment, and troubleshooting from start to finish. For more complex cases, you will be responsible for escalating them to the company's second line. Additionally, you will support field technicians and service providers with troubleshooting over the phone.

Common tasks include:

• Support to customers via phone, email, and ticketing systems

• Consultation and troubleshooting

• Assisting field technicians and service providers

Education, experience, and personal qualities

• Completed secondary education with a focus on technology, networks, or similar

• Work experience in IT support or post-secondary education in data or networks

• You have a strong technical interest

• You have good knowledge of Finnish and English, both spoken and written

• Knowledge of Swedish is an advantage

• Knowledge of CCNA is an advantage

In this role, you work closely with your team. Therefore, it is important that you enjoy working together with others, that you prioritize the group's best interests, and that you are committed to creating a good working environment. As a person, you are attentive, accommodating, and enjoy helping others. When problems arise, you are solution-oriented and work efficiently and systematically to achieve the best possible results. You thrive in tasks where you have significant ownership and can deliver high-quality results. You also have a strong technical interest and commitment.

Other information

Start: Immediately Location: Uppsala Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the advertisement when enough candidates have applied. If you are considered for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions, please feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

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