Vacant job

At SOS Alarm, you have a unique opportunity to make a difference – every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, around the clock, year-round. We offer you not only a safe and stable workplace with collective agreements and favorable employment conditions, but also a strong culture characterized by commitment, community, and a desire to make a difference. With us, you will develop in a work environment that promotes balance and long-term development without compromising your health. You will become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to join us?

As an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you enjoy a fast-paced job, can handle stress, and have a strong sense of structure and responsibility, you might be the one we are looking for!

"One of the most fun things about this job is that no day is the same as the other". You will encounter all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you respond to the emergency number 112 and are the first contact for those seeking help before other resources arrive.

The 112 calls cover everything from acute medical cases, traffic accidents, fires to calls where someone needs a reassuring voice. With interview support and tailored technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you collaborate with colleagues and external resources such as the police, rescue services, and ambulances. The work is often conducted at a high pace, and those seeking help are always the focus. The work is carried out at the SOS center where you sit in an open environment with your colleagues.

To have the right conditions for success as an SOS operator 112 and security alarm, the employment begins with a thorough training at our training unit in Kista, combined with practical training at the center where you have a mentor. Therefore, you need to be able to be away from home for occasional weeks as the training is conducted physically on-site in Kista. We cover all costs associated with travel to our training unit.

• Invaluable learning in communicating with different types of people

• Engaged and supportive leaders and colleagues

• The chance to work in a socially important company where people are always at the center

• Great development opportunities within the company

• You will collaborate with, among others, the Police, Rescue Services, ambulances, and other actors that are important for society

We assume that you always want to help the caller and manage the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive - regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires good cooperation skills. You are a friendly and attentive person who finds it easy to talk to people.

Since SOS Alarm's operations are conducted 24/7, as an SOS operator, you will have a round-the-clock position, which means you work days/evenings/nights and weekends.

• Have at least three years of work experience

• Very good knowledge of Swedish, both spoken and written

• Good knowledge of English, both spoken and written

• Have good computer skills and enjoy working in various and complex systems

• Have good multitasking ability as the work requires you to handle several tasks at the same time

• Have experience working irregular hours

• Have experience from healthcare, emergency services, alarm centers, or similar

• Are a nursing assistant or have other relevant experience

With us, you will become part of a culture where the values are more than just words – they shape how we act every day. We take responsibility, we are professional, we show care and we collaborate. We are looking for you who share these values and want to be part of a context where we develop together and create safety in society. With us, you do not just have a job – you contribute to a safer Sweden for everyone, every day.

Apply by attaching your CV and answering the mandatory selection questions in the application. After the application is submitted, you will be required to complete psychological tests that will be sent to you via email and which are also mandatory and need to be completed to proceed in the process.

The next step in the process includes an information meeting to which you will be invited, where you will conduct work tests and receive company information. These meetings are on the following dates:

February 20 09:00 March 5 09:00 March 11 13:00

The meetings take about 3 hours, and it is mandatory to attend one of the meetings to proceed in the process.

The position is a full-time position starting in the fall of 2026, and we apply a 6-month probationary period.

The deadline for applying for the position is 2026-03-01 The last day to take the tests is 2026-03-06.

If you have questions? Contact the recruiting managers Frida or Elisabeth at [email protected]

SOS Alarm conducts background checks and security assessments with register checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on security companies is also performed and is active during the employment period. A drug test without remarks is a prerequisite for employment. The position also involves military placement at SOS Alarm.