Vacant job

Your new role

Do you want to work in a service-oriented IT role where you truly make a difference every day? We are now looking for two junior support technicians for an exciting assignment in the public sector in Linköping. Here, you will be an important part of an engaged team that supports users in an operation that affects the everyday lives of thousands of people.

As a 1st line support technician, you will be responsible for receiving and managing incoming IT-related issues via phone, chat, and email. You will troubleshoot, guide users, and document cases in the case management system. The role suits you who are confident in your approach, enjoy problem-solving, and thrive in a fast-paced environment with close collaboration.

In this role, you will work with: - Receiving incoming cases via phone, chat, and email - Troubleshooting and handling user-related IT problems - Case management related to inquiries, errors, and orders - Documentation in the case management system (TopDesk) - Working according to routines and support in the knowledge database - Providing professional and pedagogical support to users - Collaborating with 2nd line and other IT functions

Company presentation

You will work in a socially important operation within the public sector with a strong focus on service and stable IT operations. The organization delivers IT services to a wide range of operations with many users and continuously works to create a modern and accessible IT environment. Here, you will be part of a larger IT team with strong collaboration, clear structure, and a culture that encourages job satisfaction, development, and responsibility.

Good to know

Scope of the assignment: Full-time, 100% Employment type: Temporary employment as a consultant via JobBusters. Work model: On-site in Linköping Salary: According to agreement Start: Immediately End: 2026-08-23, with the possibility of extension Application deadline: We conduct ongoing selection, so please submit your application as soon as possible! In your application: Ensure that it is clearly stated that you are qualified according to the client's desired qualifications.

To be successful in this role, you need

• Completed upper secondary education

• At least 1 year of work experience in administrative work, for example within a service function

• Good experience working with IT tools and support systems and being able to search for information in systems

• Experience working in a case management system

• Fluent in Swedish, both spoken and written

• Service-oriented and able to meet users calmly and professionally

• Good collaborative skills and enjoy working in a team

• Responsible and self-driven in your work approach

We offer

• Secure employment with collective agreements, insurance, and occupational pension

• Wellness allowance and employee discounts and offers via Benifex (e.g., in health, leisure, transport, and healthcare)

• Flex pension and access to Lifeplan pension service

• Extra compensation during parental leave

• Occupational health services

• Long-term assignments and personal contact with your consultant manager

• Opportunity to build valuable experience, networks, and future development

Welcome with your application

We review applications continuously. As processes in the consulting world often move quickly, the position may be filled before the application deadline – so do not wait to submit your application!

You do not need to write a personal letter, but instead, we ask you to answer the selection questions when applying.