Vacant job

About the Company

BNP Paribas Personal Finance operates in more than 30 countries worldwide with approximately 19,500 employees and around 27 million customers. In the Nordic region, BNP Paribas Personal Finance operates in Denmark, Norway, and Sweden with a total of about 250 employees. In Sweden, the brand SevenDay Bank is used, where the business idea is to offer simple, affordable, and easily accessible loan and savings products to consumers.

With a results-driven and transparent culture, this is a flexible workplace with close relationships between managers and employees, as well as a strong community. SevenDay is currently looking for an engaged employee who wants to work in both the Customer Care & Retail Support team and the Collections team.

Your Role

In this broad role, you will have a unique opportunity to work closely with customers and partners while contributing to ensuring credit quality and good customer relationships. You will handle incoming and outgoing cases within both customer service and Collections, giving you a broad insight into credits, savings, insurance, and loans.

You will be an important part of a dynamic team where problem-solving, self-driven work, and the ability to make correct decisions are central. Proper handling of cases is crucial for both the customer and the company.

Main Responsibilities

Customer Care & Retail Support:

• Receive incoming calls and handle cases from existing customers and partners
• Administer and update customer data
• Administration related to cases within credits, loans, insurance, and savings

Collections:

• Handle customer cases related to unpaid invoices
• Evaluate possible support measures and payment/installment plans
• Communicate with external partners, authorities, and lawyers
  

Requirements

• Good experience in service-related tasks
• Good experience in administrative tasks
• Very good knowledge of Swedish and English, both spoken and written
• Good knowledge of Finnish, you should be able to make yourself understood and have an understanding of the Finnish language.

Strongly Meriting

• Previous experience in Collections or handling payment cases
• Previous experience in credits, loans, savings, or insurance
  

Personal Qualities

We are looking for someone who enjoys working both independently and in a team and who has a natural service focus. You are solution-oriented, attentive, and can quickly absorb new instructions. You enjoy customer contact and handle both incoming and outgoing cases in a professional and secure manner. The role requires flexibility and the ability to adapt to changes in the work situation, as well as a structured approach where you can make correct decisions even in more complex or sensitive cases.

Does this sound like you? We really look forward to your application!


Start: Immediately, considering any notice period
End: 30/9-2026
Scope: Full-time, office hours 08.30–17.00
Location: Stockholm, Kista
Employment Type: Consulting assignment via Clevry


Recruitment Process

In this recruitment process, SevenDay Bank collaborates with the consulting and recruitment company Clevry. We at Clevry see that soft skills are just as important as hard skills. We apply ongoing selection, and the position may be filled before the application deadline. If you have any questions about the position or the process, please contact the responsible recruiter at [email protected]. We warmly welcome your application today!

About Clevry

For over 30 years, Clevry has been at the forefront of a more soft skills-driven work life within talent acquisition, assessment, and advisory. We operate globally with clients, consultants, and candidates from North America to Singapore, with headquarters in Brighton, Stockholm, and Helsinki. Our 150 soft skills-certified recruiters, business psychologists, and experts are always at your service.

Feel free to follow us on LinkedIn Clevry Sweden (https://www.linkedin.com/company/clevry/mycompany/)