Service Officer Wanted at the Service Office in Gävle

We are now looking for someone to assist us during the summer holiday period in the role of service officer at the service office in Gävle.

We work in a service-oriented manner where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you will provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the e-services of collaborating authorities and finding information on websites. In your role, it is important that you listen actively, adjust your approach according to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, sometimes with short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and is quick to learn new knowledge.

We are looking for someone who has:

• An ongoing or completed academic education of at least 180 credits or equivalent knowledge gained through work experience
• At least two years of experience in a service profession where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working style to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is advantageous if you have:

• Current and relevant experience from work or internship at a government service office under the auspices of the State Service Center, the Tax Agency, or the Social Insurance Agency

Other Information

The employment is temporary during the period of June - August. The position is 100%. Start date by agreement. The position is located at the service office in Gävle. We do not have the opportunity for remote work. Travel may occur.

Welcome with your application including CV and cover letter by February 15. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 9-10 in Gävle.

State Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The State Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you will have opportunities for professional development, career advancement, wellness grants, and wellness hours every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government authority, we share a common value base with the entire public administration, the state value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are present throughout the country. The headquarters is located in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

The State Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and request no contacts from media and recruitment companies.