Service Officer at Statens servicecenter in Karlstad

At the service office in Karlstad, we are eleven employees and part of the Karlstad office area. We work with a service-oriented approach where you and your colleagues take joint responsibility for your tasks and learning. We actively work on continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work is to guide customers in using the collaborative authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which can sometimes happen at short notice.

Here you can watch a film about the role of a service officer (On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/lediga jobb and then click on the link in the advertisement text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive demeanor and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last five years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

It is also an advantage if you:

• Have experience working at a government agency
• Have previous experience in the role of service officer at Statens servicecenter

Other Information

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date by agreement. We do not have the possibility for remote work. This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to crisis placement based on the needs of total defense.

Welcome with your application including CV and cover letter by February 19, 2026. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 9 - 10 in Karlstad.

Statens servicecenter

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. Statens servicecenter has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters involving several authorities.

As an employee with us, you have opportunities for professional development, career advancement, wellness benefits, and wellness hours each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the fullest, take responsibility for their contributions to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The head office is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

Statens servicecenter promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our advertisements and request no contact from media and recruitment companies.