Vacant job

Do you want a role where your accuracy and sense of duty make a difference? As a customer service representative, you will be a central part of a team with strong collaboration. You ensure that customers receive correct information and professional service while handling cases with responsibility and structure. 

About the position

This is a full-time consulting assignment lasting until March 31, 2026. You will be employed by Bravura and work as a consultant for the company. There are good opportunities for extending the assignment.

The assignment period will be a mutual trial period where you, as a consultant, have the same security as an employee. For those who are new to the job market, consulting assignments are a great way to test different roles, make connections, and build a competitive CV. Read more about what it means to be a consultant on Bravura's website.

About the company

At this stage in the recruitment process, we choose to wait to inform you about which client company we are working with. Candidates who proceed in the process will receive more information.

Responsibilities

As a customer service representative, you will be an important part of an engaged team where collaboration and pace go hand in hand. You will be the first point of contact for customers and handle their inquiries via phone and email, averaging 7-12 calls per day. You ensure that each case is registered and updated correctly in the systems and that the customer always receives clear and up-to-date information. To resolve cases quickly and efficiently, you work closely with internal functions such as dispatch and diagnostics. Your efforts make a difference; through professional service and quick solutions, you contribute to creating a customer experience that is truly appreciated.

Working hours are Monday to Friday from 08:00 to 17:00, with the possibility of working remotely 0-2 days per week in the future.

• You will be an important part of an engaged team where collaboration and pace are central
• Handle customer contacts via phone and email, averaging 7-12 calls per day.
• Register and update cases in our systems with high accuracy
• Ensure that customers always receive clear and up-to-date information
• Work closely with internal functions such as dispatch and diagnostics to resolve cases quickly and efficiently
• Contribute to a customer experience that is appreciated through professional service and quick solutions

Education, experience, and personal qualities

• Some years of experience in customer service
• A keen interest in IT and/or technology is preferred
• Good system skills and the ability to quickly familiarize yourself with new systems
• Fluent in Swedish and English, both spoken and written

We are looking for someone who has a strong sense of responsibility and is diligent in their work. You ensure that tasks are completed correctly and on time, even when the pace is high. At the same time, you have a natural sense of service and enjoy helping others. You are structured and meticulous, with the ability to handle multiple cases simultaneously without losing focus. Your communication is clear and professional, both in speech and writing, and you build trust with customers. You are solution-oriented and take the initiative to find the best possible solution. Collaboration is important to you; you contribute to a positive team climate and support your colleagues. Additionally, you have patience and can remain calm even in more challenging situations.

Additional information

Start: Immediately  Location: Rissne, Stockholm Salary: By agreement 

Background checks will be conducted for candidates who proceed in the process.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will take down the advertisement when enough candidates have applied. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have any questions, please feel free to reach out!

[email protected]

010-171 47 10

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

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