Vacant job

Are you service-oriented and enjoy helping customers and solving problems?

We are now looking for someone who wants to develop, make an impact, and work together with wonderful colleagues in a team where we support each other and have fun at work.

Your mission

As a Customer Service Agent, you will provide customer service via phone and email and handle administrative back-office tasks. You will work closely with several internal functions such as Finance, Service, and Sales.

Your responsibilities include:

-Handling incoming customer inquiries and providing quick and professional support

-Registering fault reports and answering questions about products and assisting customers with some simpler technical questions

-Following up on open cases to ensure high customer satisfaction

-Working in our internal systems with order, contract, and invoicing management

-Contributing improvement suggestions and participating in development initiatives

Who are you?

To thrive and succeed in this role, we hope you:

-Have a few years of experience in customer service, administration, call center, or similar

-Are accustomed to working via phone and digital channels

-Enjoy having many different contacts and tasks at the same time

-Are positive, service-minded, and structured in your work approach

-Communicate fluently in Swedish and English

-Have a strong ability to drive your own work and feel comfortable having a manager who speaks English.

About us

Quadient is a global company with over 5,500 employees worldwide. For more than 100 years, we have developed and manufactured our own products and are now a leader in the sales and service of mail and parcel solutions.

In Sweden, we have two offices. This role is based at our headquarters in Solna Strand in modern and bright premises, just a few minutes from the subway and commuter train.

What we offer

With us, you will be part of an office with about 35 colleagues of different ages and backgrounds. The atmosphere is family-like, and we appreciate spontaneous afterworks, kickoffs, and an open climate. You will receive a clear introduction, good tools, and close support from both the team and your manager. We invest long-term in our employees and want you to grow with us.

Additionally, we offer:

-Secure conditions through collective agreements

-Wellness allowance

-Global skills development through our digital learning platform

-“Empowered Communities” – internal global networks for engagement and knowledge sharing

-Free and anonymous employee assistance for mental health and support

The position is full-time and starts with a six-month probationary period.

Do you have questions?

Contact us at [email protected], mentioning “Customer Service Agent Sweden” in the subject line, and we will respond as quickly as possible.

Quadient is an equal opportunity employer.

Selection is ongoing, so please submit your application today!