Vacant job

• Deepen your expertise in the payments area and the Cash Management products that our team is responsible for – perfect for you who want to grow within an administrative support role.

• Work as a Support Specialist in CM Operations, where you provide secure and professional support to both internal advisors and our corporate customers at Swedbank and the Savings Banks.

• Collaborate with the product organization and our IT teams to investigate problems, incidents, and questions that require careful analysis.

• Contribute to creating and improving processes, routines, and working methods – while broadening your administrative skills.

• Work within a broad area of responsibility that includes administrative support for payroll and mass payment services, contract management for business system integrations and account information, file payments in ISO20022/XML format, as well as other important administrative tasks such as cash bookings, account reconciliations, and pricing setups for customer invoicing.

Together, we work to create high customer satisfaction, strong relationships, and a work environment where we develop and succeed – both individually and as a team.

• Ideally have some experience in Cash Management, payment services, or administrative work, as well as an interest in technology and how our services work in practice.

• Feel comfortable and preferably have experience providing support via phone, guiding both internal colleagues and corporate customers.

• Be analytical and solution-oriented while having a strong service focus. You work in a structured manner, take responsibility for your tasks, and have an easy time explaining things in a pedagogical way.

• Have knowledge of and be motivated by process improvement work and documentation as you are expected to work with improvement efforts and be involved in creating and developing internal work instructions.

• Be able to express yourself well in both spoken and written form, in both Swedish and English.

• Personal and professional development through self-leadership and continuous improvement.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when it suits the role.

• Benefits such as our employee banking products offering, pension plan, stock-based reward programs Eken, and voluntary group insurance.

…contribute to creating positive customer experiences and satisfied customers! The Technical Competence Center is a dedicated team passionate about our mission to support Swedbank's and the Savings Banks' corporate customers in the payment services area. With us, you will work with corporate customers, solve exciting challenges, and grow in an industry where the future payment solutions are created. We ensure that our customers' payment flows work flawlessly. The team has a wide range of skills and experiences in Cash Management, and we actively work to develop ourselves and our support processes. Our values Open, Simple, and Caring are important to us and should guide our daily work, Anna Rostock, your future manager

Location: Sundbyberg

Hiring Manager: Anna Rostock

We may start the selection process during the application period and welcome your application as soon as possible.

We have made our choice of recruitment media and therefore kindly decline contact with advertisers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or identity, ethnicity, religion, or disability - everyone is welcome.