Vacant job

We are now looking for employees for Sweden's best customer service department!

• Are you positive, energetic, and love to sell?
• Can you keep many balls in the air?
• Are you willing to go the extra mile to make a customer happy?

Then you might be the person we are looking for to join our customer service team.

WHAT YOUR NEXT JOB WILL INVOLVE

At JYSK Customer Service Center, you will handle customer inquiries through phone calls, emails, chats, and social media. You put the customer first and deliver a fantastic customer experience.

• You will talk to and assist our customers across all our channels.
• You will handle customer issues, resolve them, and prevent them from happening again.
• You will provide professional advice and create solutions for the customer.
• You will be part of a sales organization and work towards set sales targets.

WHAT YOU WILL CONTRIBUTE

• Empathy. You enjoy actively listening to customers and supporting them.
• Solution-focused. You understand the customer's needs and make them satisfied.
• Sales enthusiasm. You love sales, see new needs, and create comprehensive solutions.
• Ability to make quick decisions.

To succeed in this role, you need to be proficient in Swedish, both spoken and written, and be comfortable with digital tools.

The position involves working on weekends. Our customer service center is open Monday to Friday 09:00-18:00 and 09:00-16:00 on weekends.

WHAT WE OFFER YOU

You will become part of an energetic company that wants to be the best employer in retail. With us, you will have influence, and your development is important. Additionally, we offer you:

• Permanent full-time employment
• Great opportunities for professional development in an international company.
• Personal development with top-notch practical training.
• A good corporate culture with opportunities to compete, win, and celebrate excellent performance.
• Competitive salary and benefits.
• Benefits in the form of insurance, pension contributions, and wellness grants.

RECRUITMENT PROCESS

We process applications continuously and complete the recruitment when we have found the right candidate. Interviews will be held during weeks 7 and 8.

If you have any questions about the position, please feel free to contact Customer Service Manager, Filip Stertman at [email protected]

ABOUT US

We believe that our employees are the key to our success, from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and opportunities to grow within JYSK, and we are also proud to reward commitment and good performance among our employees. Our three core JYSK values – Merchant, Colleague, and Team Spirit – describe the behavior and attitude we can expect from each other. We trust each other and believe in delegation and freedom with responsibility.

At JYSK, we want to include everyone regardless of age, gender identity, sexual orientation, ethnicity, and experience. Together, we work hard to secure our inclusive culture, which encourages, supports, and celebrates our employees' diverse voices. We believe that a great mix of skills, talents, and unique personalities makes us a stronger team.