Vacant job

TETRA Chemicals is a market leader in the manufacturing and marketing of calcium chloride. With our long experience, innovative product development, and efficient logistics, we deliver sustainable, high-quality, and cost-effective solutions to our customers worldwide. TETRA Chemicals is part of TETRA Technologies, a global organization with over 1,400 employees across five continents. TETRA Chemicals in Helsingborg has about 15 employees and had a turnover of over 560 million SEK in 2023.

You can read more about TETRA at: www.onetetra.com

Customer Service & Indoor Sales Manager for TETRA Chemicals Europe in Helsingborg

Are you a skilled leader with service in your fingertips? Do you have a commercial flair and are ready to take on the responsibility for a key function in a successful company with its European HQ in Helsingborg? Would you also like to be part of a strong international company, a world leader in its industry, that places great value on its employees? Then you should read on!

You will lead and develop Customer Service & Indoor Sales for Tetra Chemicals Europe. This includes responsibility for a team that you will lead and motivate towards better results and greater customer satisfaction. You will develop and streamline processes and systems and work to strengthen the team and enhance customer focus and efficiency. Since half of the team is in Sweden and the other half in Finland, it is your responsibility to integrate these into a well-functioning unit.

You will also have your own order and transport responsibility for a group of countries where you will manage customer relationships. If you are a driven and unpretentious leader with a strong customer focus, you will thrive at Tetra Chemicals where you will be part of an innovative and forward-thinking company that values its employees!

Your tasks:

• Lead, motivate, and develop employees
• Drive the department towards set goals
• Resource management
• Develop routines and processes (order management and transport booking)
• Own order management and transport booking
• Handle customer complaints (including own customers and support during escalation)
• Develop and drive projects within the department and participate in projects within the European operations
• Build and maintain long-term customer relationships

Your profile:

You have many years of experience in customer service/support/order management for B2B and you have experience in a leadership position. You have experience with ERP and CRM systems as well as participating in or driving digitalization projects. You are fluent in Swedish and English, and additional languages (such as Finnish and German) are a plus.

You are a structured, driven, and at the same time unpretentious leader who has the ability to motivate your team to collectively strive towards set goals. You are service-oriented, enjoy having a lot of customer contact, and always aim to create good relationships and satisfied customers.

About the position:

The position is a permanent full-time employment located in Helsingborg. The job involves some travel to Finland.

In this recruitment, TETRA Chemicals is collaborating with Standby Workteam. We are recruiting continuously, and you are welcome to send your application as soon as possible. For more information about the position, please contact Kristian Berglund at tel. 0709-605372.

Warm welcome with your application!