About the Position

Are you technically inclined and service-oriented? Do you thrive in a role where you solve problems and help customers? Then this could be the position for you! We are looking for a team member for technical support who will become an important part of the customer's support team. You will be the customer's first point of contact and responsible for addressing their needs, both in the short and long term. You will also contribute to improving internal processes and documentation. We are looking for someone who is solution-focused, proactive, and enjoys working independently. You have a good sense of numbers and a commitment to enhancing the customer experience.

This is initially a summer assignment that, for the right person, has good opportunities for extension and transition to employment with the customer.

About Us

KFX HR-partner is an authorized staffing, recruitment, and outplacement company. We care deeply about ensuring that you enjoy working with us and at your customer workplace. With us, you are an important and valued person, both as an employee and as a colleague. We are a staffing company that values personal contact with all our employees. Our goal is to be the best employer in the staffing industry.

You will be employed by KFX HR-partner, so it is important that you enjoy the role of a consultant. As a consultant, it is essential that you can take your own initiatives, be flexible, and reliable. You are the face of both us and the customer and should therefore understand our and the customer's organization. Our guiding principles at KFX HR-partner are Pride, Care, and Engagement, which should permeate everything we do.

Job Responsibilities

Working as technical support means a varied everyday life where you handle incoming cases, support customers with their inquiries, and actively contribute to the development of the business. You will collaborate with different departments and play an important role in improving processes and customer experiences. Additionally, you will be responsible for following the company's administrative processes and routines to ensure quality, as well as handling customer complaints and updating customer records upon incoming cases.

Your main job responsibilities also include:

Owning the customer's case from start to finish, including feedback
Striving to resolve the customer's case at the first contact
Handling order placements
Working proactively to digitize customers
Actively contributing to the business's improvement efforts based on customer insights
Participating in creating a good work environment and a safe, efficient, and clean workplace

Qualifications

We are looking for someone who is structured, solution-oriented, and has an interest in working in digital environments. You enjoy taking responsibility and have a good ability to handle technical challenges while delivering excellent customer service. You have an eye for detail, are flexible, and are driven to find effective solutions. You enjoy working independently but also appreciate being part of a team where collaboration and good communication are important.

To succeed in this role, we see that you have:

At least three years of high school education or equivalent
Several years of relevant work experience
Good knowledge of the Office suite
Good knowledge of English in both spoken and written forms

It is advantageous if you have:

Experience working in digital environments
Experience in customer-facing service
Previous work with upselling
Experience with case management systems

Other

Start date: by agreement

Extent: full-time

Salary: individual salary setting

This is a consulting assignment where you are employed by KFX and work at the customer's site. We conduct background checks in all recruitment processes. For questions or inquiries, please contact the responsible recruiter Amanda Blomkvist at amanda.blomkvist@kfx.se (mailto:amanda.blomkvist@kfx.se). We do not accept applications via email. Selection is ongoing, and the position may be filled before the application deadline. Therefore, take the chance and apply today!