Vacant job

As an operator, you will answer 112 calls from the public, handle radio calls from police officers in the field, assess and register information, and prioritize and dispatch police resources to various assignments. To perform your duties, you will follow a nationally established priority order and work under the leadership and support of supervisors. You will have access to several IT systems that help you search for information and create an overview. Periods of high workload and stress occur, but regardless of this, you are expected to handle both citizens and the police officers you lead in a professional manner. To thrive in this role, you need to be secure, stable, and have good self-awareness, as the tasks and working conditions can be mentally demanding.

The operator role involves collaboration with other authorities, organizations, and partners such as SOS Alarm, the Swedish Transport Administration, public transport, the fire and rescue service, and ambulance services in the region. The work as an operator begins with comprehensive training that provides you with the right tools and prerequisites to take on the assignment.

Qualifications

This is an opportunity for you if you have:

• A high school diploma or equivalent knowledge acquired through experience
• At least 1 year of work experience
• Very good ability to communicate verbally and in writing in Swedish
• Good understanding and ability to communicate orally in English
• Good computer skills and a good ability to learn new computer systems
• Swedish citizenship

It is meritorious if you also have:

• Experience in work where you have met or handled people in vulnerable situations (for example, through work experience or involvement in voluntary or association activities)
• Work experience in jobs requiring high simultaneous processing capabilities, such as emergency call centers, ambulance services, healthcare, the armed forces, communications centers, customer service/support, or similar work that the employer deems equivalent
• Documented experience where the work was primarily conducted via telephone and computer
• Language skills beyond Swedish and English that you can apply fluently in professional contexts deemed relevant for the position
• Category B driver's license

Personal Attributes

As an RLC operator, you will daily encounter citizens in difficult situations. Therefore, it is a prerequisite for the position that you are communicative and have the ability to adapt your language based on who you are dealing with. Furthermore, this requires a good ability to collect and evaluate information efficiently to move cases forward in a minute-by-minute operational environment. To succeed in the role, you need the capacity to maintain calm even in pressured situations. The role of RLC operator requires you to collaborate well with others and interact with them in a listening and constructive manner. It is important that you strive for a good working climate and contribute to the group.

We will place great emphasis on personal attributes.

Contact Persons

Do you want to know more? Feel free to contact the group leaders Lena Grindlund, 010-56 76962, [email protected], Linnéa Ahlfont, 010-56 77033, [email protected], or Jonatan Rodriguez, 010-56 77537, [email protected].

If you have questions about the recruitment process, you are welcome to contact Maria Frisk, HR Consultant, 010-56 75217, [email protected].