Vacant job

We are now looking for a Finnish-speaking customer service representative for Lensway, who will work across the entire Nordic market, with a primary focus on Finland and Sweden. In this role, you will be a key contact person for customers and responsible for providing professional and solution-oriented support through various channels. You will become part of a team that values collaboration, engagement, and a constant focus on improving the customer experience.

As a customer service representative at Lensway, you are responsible for providing fast and professional service while working towards set goals for quality and customer satisfaction. You will handle incoming inquiries through multiple communication channels and actively contribute to developing both the team's work and the customer experience.

You will primarily:

• Respond to incoming customer inquiries via phone, email, and other digital channels.
• Answer questions about contact lenses, eyeglasses, and sunglasses.
• Guide customers regarding products, orders, deliveries, returns, complaints, and payment solutions.

We are looking for someone who:

• Speaks and writes fluent Swedish and Finnish.
• Has previous experience working in service or customer service.
• Is proficient with computers.
• Has strong communication skills and feels comfortable working in various digital systems.

Merits:

• Experience from the optical industry.
• Experience working in case management systems or other customer service systems.

As a person, you are service-oriented, responsible, and solution-focused. You collaborate well with others, communicate clearly, and thrive in a role where you help people. You work in a structured manner, are flexible when tasks change, and are eager to contribute ideas that develop both the team and the business.

Start: As agreed.

Location: Kista

Scope: Full-time, 07:50-16:35

Employment Type: Permanent position with a 6-month probation period

Lensway Group is part of EssilorLuxottica, the world's leading company in optics. Since 2000, we have made it easier for people to buy contact lenses, eyeglasses, and sunglasses online through high quality, competitive prices, and fast deliveries.

Today, we operate in four Nordic markets through the brands Lensway, Lenson, and everclear – and we continue to develop the future of the customer experience in optics.

At Wrknest, we don't do things like everyone else. We believe in constantly daring to see new opportunities and think differently. When we started, it was to challenge old ways of recruiting.

We live in an era of rapid digital development. Knowledge needs to be continuously renewed to remain relevant. Therefore, it is crucial to be able to adapt quickly. This means we don't just look at the candidate's CV during recruitment. Instead, we look at the overall potential and offer individualized upskilling. In this way, we can quickly match the knowledge needs that exist right now. Read more at www.wrknest.se (http://www.wrknest.se).