Vacant job

Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion SEK annually. These are all taxpayers' money we handle. It is a significant responsibility. Therefore, we examine every case thoroughly, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to Försäkringskassan.

You will become part of a team working together towards common goals. Here, your ability to work towards goals and results, as well as drive your own work forward at a high pace, is highly valued.

Efficient investigations and professional customer contact

As a Social Insurance Investigator, you are a state employee tasked with conducting investigations to ensure that the right person receives the correct benefit at the right time. When working with care allowances, you will contact parents who have children requiring special care due to illness or disability. In your work regarding supplementary allowances, you will contact individuals who may need help with extra costs for daily living due to disability. In your work, you make assessments through qualified investigations and analysis of documentation, primarily medical certificates. You then present proposals for decisions to be made by designated decision-makers. Contact with individuals is made via telephone and in writing. You gather information and collaborate with, among others, healthcare and the municipality. As a Social Insurance Investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for you who

• have a university degree or experience and qualifications that can be assessed as equivalent
• are confident and trustworthy, even in stressful situations
• collaborate effectively with others to achieve common goals
• act on your own initiative and take responsibility for achieving good results
• have a systematic and meticulous approach to work
• can understand and analyze complex issues
• have good communication skills, both verbal and written
• have good computer skills as a work tool.

It is meritorious if you

• have worked with investigations and made decisions that have affected individuals
• have experience working towards set goals with good results
• have experience in efficient investigation work with good quality and service
• have experience documenting during ongoing phone calls
• have good knowledge of how to professionally meet people in different life situations.

We place great emphasis on your personal qualities.

Other

Several positions, permanent, full-time, with start date as agreed. Probation period may apply. Some positions with us involve participation in security-sensitive operations. To be employed in such a position, a security clearance according to the Security Protection Act (2018:585) is required.

In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work opportunities exist if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Locations: Karlstad and Örebro.

Recruitment seminars will be held on August 11 from 16:30–17:30 and on August 12 from 12:00–13:00 for candidates who proceed in the recruitment process.

Do you want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss (https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss)

Contact Persons

Manager: Jenny Johansson, 010-113 40 16 (for questions about the position). HR Specialist: Lisa Berglin, [email protected], 010-113 45 08 (for questions about the recruitment process). Union Rep (ST): Malin Asplund, 010-116 10 43, Saco-S: Week 28 Disa Thorsvad, 010-112 52 46, Week 29–32 Mikael Ryberg, 010-119 77 69, Seko: Eliza Grundström, 010-115 34 02 and Johanna Grundström 010-115 30 44.

Application

Please submit your application no later than August 2, 2026. When applying, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your degree certificates, grades, and references in connection with your application.

If you have protected personal data or no access to Bank-ID, call the HR specialist named in the advertisement for assistance with submitting your application.

In everything we do, we act based on the principle of the equal value of all people, legal certainty, and good service.