Vacant job

Synsam Group, the fastest-growing optical and lifestyle company in Europe, is now looking for Swedish- and Norwegian-speaking colleagues with a service-oriented mindset to join our Store Support team at our headquarters in Stockholm. We are looking for employees who want to develop within a company with strong growth ambitions, a positive corporate culture, and a strong customer focus! Do you thrive in a broad and varied role and are attracted by the opportunity to work on a Nordic level in a fast-paced company alongside a great team? Then we want to meet you!

About the role
Our Store Support team consists of 11 people who support Synsam Group's approximately 500 stores in Sweden, Norway, Denmark, and Finland. Our goal is to deliver exceptional service that makes every store feel seen, and we work with dedication focused on high service delivery.

The role involves supporting stores from all Nordic countries, but in this position, you will primarily focus on Sweden and Norway. Support is provided primarily via phone and email. Your tasks include answering questions regarding Synsam's offers and products: eyewear and lens subscriptions for private customers, corporate agreements, and e-commerce. The questions cover everything from payments and deliveries to campaigns and system updates, and you will have broad contact areas within the organization.

Who are you?
To thrive in this role, we believe you:

• Have a natural sense for good service with the ability to listen and see other people.
• Have a positive attitude and are willing to go the extra mile when needed, as well as having a good ability to adapt to different situations.
• Are communicative and attracted by a role with broad contact areas and significant social interaction.
• Have previous experience in customer service or retail – this is a big plus.
• Have good knowledge of Swedish and English (required), but Norwegian is also a big plus.

We see you as a team player, but when required, you are happy to take initiative. Furthermore, we believe you are someone who thrives in changing environments where the customer and development are in focus. Much of your work will involve explaining complex matters in a pedagogical and light-hearted way.

The colleagues in the team are ambitious, business-minded, and helpful, and to fit well into the group, we see that you share these qualities. In addition, we naturally expect you to share Synsam Group's values – for us, the customer is always number one, we are innovative, and we take responsibility.

About the position
You will be working on-site at our headquarters located on Kungsholmen in Stockholm. Start date according to agreement.

About the recruitment process
The recruitment process will start in mid-August, but we would love for you to apply today! Our recruitment process includes tests, interviews, as well as reference checks and background checks for the final candidate. At Synsam, we are looking for engaged and talented people of all ages! We value diversity and believe that different perspectives and experiences enrich our work and contribute to our collective success.

We look forward to welcoming you to our team! 🌟