Vacant job

RiseRank is a fast-growing company within the Blackfish group, helping businesses strengthen their local visibility on platforms such as Google, Apple, and Bing. We started in Stockholm and have quickly expanded to both Gothenburg and Malmö. We are now looking forward to taking the next step and expanding internationally.

As we grow, we are looking for a Customer Experience Manager who can take overall responsibility for the customer journey and our internal system flows. This role is perfect for you if you are structured, technically curious, and thrive in an entrepreneurial environment with a high pace and great opportunities to make an impact. You will work closely with the founders and have the mandate to develop how we work with CX, CRM, automation, and scalable processes.

Your responsibilities

• Own and develop the entire customer journey from onboarding to retention.
• Improve customer satisfaction through proactive and data-driven approaches.
• Monitor NPS, churn, and product usage.
• Gather customer feedback and translate it into improvements.

CRM and systems

• Act as the system owner for CRM, responsible for structure, automations, and data quality.
• Create dashboards and reports.
• Understand APIs, integrations, and system flows.

Operations and administration

• Handle onboarding administration and customer activation.
• Create routines, templates, and processes that scale.
• Coordinate work between sales, support, product, and management.

Strategy and development

• Set KPIs and drive initiatives for the customer experience.
• Identify areas for improvement in the customer journey.

Requirements

• Experience in Customer Success, Customer Experience, or Operations.
• Very good proficiency with CRM systems.
• Understanding of APIs and integrations.
• Strong analytical and administrative skills.
• Ability to drive end-to-end processes.
• Confident in customer dialogues and project management.

Preferred qualifications: SaaS experience, automation tools (Zapier/Make), SEO knowledge, churn analysis, previous team leadership experience.

Who you are

• Proactive and self-driven.
• Structured and analytical.
• Tech-savvy.
• Customer-focused and quality-driven.

What we offer

• Great autonomy and the opportunity to make an impact.
• Work closely with the founders and take a central role in our CX structure.
• Build scalable processes and systems from the ground up.
• A modern environment where automation and quality are at the center.
• Clear development opportunities as the company grows.

Location: Stockholm

This is a full-time position.

Start date: As agreed

We look forward to receiving your application!

For questions regarding the position, please contact our recruitment consultant Emmy Zachrisson,

Email: [email protected] (mailto:[email protected])